Key Account Director
Cyient, Inc.
Job Description Key Responsibilities: Client Relationship Management:
- Develop and maintain strong relationships with key clients, stakeholders, and decision-makers within the rail industry customer.
- Serve as the main point of contact for existing and prospective clients, providing tailored solutions to meet their needs.
- Conduct regular meetings and reviews with clients to understand their business needs, concerns, and goals.
- Identify and pursue new business opportunities in the rail account by researching and understanding market trends, customer needs, and competitor offerings.
- Build and maintain a pipeline of potential opportunities, ensuring a consistent flow of new projects and revenue.
- Ensure meeting quarterly and yearly account targets
- Lead the preparation of proposals, contracts, and pricing models tailored to client specifications.
- Negotiate terms and pricing with clients to secure long-term contracts.
- Meet or exceed sales targets and KPIs to drive business growth.
- Collaborate with cross-functional teams, including operations, logistics, and project managers, to ensure timely and efficient delivery of rail customer account.
- Monitor the progress of contracts and projects, ensuring that they are completed on schedule and within budget.
- Address any client issues or concerns, providing prompt and effective solutions.
- Stay up to date with the latest industry trends, technological advancements, and regulatory changes affecting the rail sector.
- Provide insights and strategic recommendations to senior management on market dynamics and growth opportunities.
- Maintain accurate records of client interactions, opportunities, and sales progress.
- Regularly report on account performance, forecast future business opportunities, and track KPIs.
- Analyze financial performance and operational efficiency to ensure maximum profitability.
- Bachelor's degree in Business Administration, Transport Management, Engineering, or a related field. A Master's degree or relevant certifications (such as a professional qualification in rail or transportation management) is a plus.
- Minimum of 10-15 years of experience in account management, sales, or business development within the rail, transport, or logistics sectors.
- Proven track record of managing key accounts and achieving sales targets.
- Experience working with rail operators, infrastructure providers, or supply chain partners is highly desirable.
- Strong understanding of the rail industry, including freight and passenger transport, rail operations, safety standards, and regulations.
- Familiarity with industry trends, challenges, and innovations (e.g., digitalization, sustainability, and automation).
- Excellent communication and interpersonal skills with the ability to build and maintain relationships with clients and internal teams.
- Strong negotiation, presentation, and problem-solving skills.
- Ability to manage multiple accounts and projects simultaneously.
- Strong organizational and time-management skills, with an ability to prioritize tasks effectively.
- Microsoft Office Suite- Word, Powerpoint, Excel
- Analytical skills with the ability to interpret data and create actionable insights.
- A strategic mindset with a focus on long-term client success and business growth.
- Proactive, self-motivated, and results-driven.
- Ability to work in a fast-paced environment and handle complex client requests.
- Strong team player with the ability to collaborate effectively with internal teams.
- High level of integrity, professionalism, and customer service orientation.
- Experience in international rail business or knowledge of global rail market dynamics.
- Understanding of sustainable and green transport solutions in the rail industry.
- Fluency in additional languages - Italian, German
- Full-time position with a combination of office and client-facing work.
- Occasional travel required to meet clients and attend industry events.
- Competitive salary with performance-based incentives and benefits.
Vacancy posted 4 days ago
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