Onboarding Manager

About Us

Overjoy is building the first AI wholesale operating system for modern e-commerce brands. We’re backed by Bessemer, Floodgate, OSV, and the founders of Thumbtack, Unsupervised, Alloy, as well as 6 of our users. We have 1000+ customers including brands like Nature's Path, P.F. Candle Co., and Anker. Our revenue has grown 7x in the past 12 months and we're only growing faster every month.

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About the Role

This is a full-time remote role that owns the most important stretch of the customer journey: the first few weeks. As an Onboarding Manager, you'll take new customers from signup to their first wholesale wins on Overjoy — running onboarding calls, driving time-to-value, and making sure no customer stalls out before they see results.

Responsibilities

• Own onboarding calls with new customers, guiding them through setup to first value

• Train customers on Overjoy's product, features, and best practices

• Troubleshoot issues and answer questions throughout onboarding

• Coordinate with sales, account management, and engineering to resolve customer needs

• Develop and maintain onboarding documentation and training materials

• Continuously improve the onboarding process based on what you see in the field

• Meet or exceed onboarding KPIs, including time-to-value and customer satisfaction

Qualifications

• 2+ years of experience in customer onboarding, implementation, or customer success

• Clear and concise communication skills (written and verbal)

• Strong problem-solving and troubleshooting skills

• Familiar with CRM management

• Ability to work independently and thrive in a fast-paced startup environment

• Attention to detail and ability to manage multiple customers at once

• Experience in CPG or wholesale is a plus

• Experience using Overjoy is a plus

Perks and Benefits

• Competitive salary

• Health, dental, and vision insurance (U.S.)

• Free lunch

Pay Range: $70,000–$90,000 USD per year