Medical Receptionist Float

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission - improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth.

At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization's values.

We are seeking a highly organized and detail-oriented Front Desk Medical Receptionis t Float to join our team. As a Medical Receptionist Float, will be responsible for providing exceptional customer service to patients and visitors, scheduling appointments, managing patient records, and ensuring the smooth operation of the front desk. You will play a critical role in the patient experience and contribute to the overall success of our practice. This is full-time position with rotating shifts that includes closing.

• Requires traveling to all clinic locations (Crystal/Maple Grove/Osseo/Plymouth).
• The hourly range for this position is $19.00 - $21.75. Pay is based on years of relevant experience.
• $1,000 SIGN-ON BONUS: When hired as a Medical Receptionist, you are eligible for a $1,000 tiered Sign-On Bonus! Bonuses will be paid in three installments. All signing bonuses will be treated as regular income and subject to all applicable taxes.

Responsibilities:

• Create a welcoming and professional environment by greeting visitors and patients, whether in-person or on the phone
• Optimize provider schedules and patient satisfaction with efficient scheduling for appointments and procedures for multi-specialty, multi-location clinics
• Verifying patient information with confidentiality, as well as collecting co-pays and previous balances
• Scheduling follow-up appointments and procedures as necessary
• Communicate with patients and patient's family to ensure completion of appropriate patient forms
• Complies with procedures and policies to ensure a safe work environment and compliance with OSHA standards
• Travel to other clinic locations to provide front desk support as requested
• Performs other related duties as assigned

Requirements:

• High school diploma or equivalent
• 1-3 years of medical clinic experience
• Proficiency in electronic medical record systems (EMR)
• Strong customer service-focused mindset with ability to handle and keep up with fast-paced, high patient call volumes
• Excellent communication and interpersonal skills with the ability to communicate effectively with patients and staff
• Ability to undertake a variety of diverse care tasks
• Must enjoy working in a fast paced and team oriented environment

Voyage Healthcare offers the following benefits:

• Supportive, collaborative, and welcoming work environment where your contributions are valued
• Paid Time Off (PTO)
• Paid Holidays + Birthday Floating Holiday
• Medical, Dental & Vision Insurance
• Long Term Disability Insurance (LTD)
• Short-Term Disability Insurance (STD)
• Company Paid Life Insurance
• Retirement Benefits with 401(k) Match
• Education Assistance
• Employee Assistance Program (EAP)

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA #ind