IT Specialist

Job Description Responsibilities Employee Technology Support Serve as the first point of contact for internal IT questions and user-related issues. Respond to IT issues; hardware maintenance, software, networking, etc. Provide helpdesk and technical support either by phone, remote access, or site visits. Under the direction of the IT Consultant, sets up equipment for new users & employees, and sets up workstations with computers and necessary peripheral devices (desktops, mouse, keyboards, routers, printers, etc.). Provide orientation and guidance to users on how to operate new software and computer equipment. Sets up users on PCS, keycard system, Zoom, etc. Troubleshoot software and equipment, including printers and copiers; keeping them stocked with paper and in working order. Perform troubleshooting to diagnose and resolve problems (repair and/or replace parts, debugging, etc.). Organize and schedule upgrades and maintenance, ensuring minimal disruptions. Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality on a semi-annual basis (End of Quarter 2 and Quarter 4). Maintain records/logs of repairs and fixes, as well as the maintenance schedule. Under the direction of the CFO/Firm Administrator, maintains equipment & inventory, including: Maintains and updates firm systems logs and equipment inventory. Ensures oversight of warranties and determines the extendibility of warranties. Identifies computer or network equipment shortages and places orders. Coordinates with the Admin Assistant on all office equipment. What you bring Qualifications 1-2 years of experience in a technical support, helpdesk, administrative, or customer-facing role. Strong technical aptitude and ability to learn new systems quickly. Skills & Competencies Ability to serve as the IT Liaison to manage employees’ IT issues and provide orientation and guidance. Ability to organize and schedule upgrades/maintenance without deterring others from completing their work. Knowledge of setting up workstations, installing/configuring software, and maintaining peripheral devices (printers, copiers, routers, etc) Ability to maintain systems logs and equipment inventory Company Description Prado & Renteria is a pillar to career growth. Our vision is to create value and engagement opportunities for organizations and individuals to fulfill their purpose. Today, Prado & Renteria CPAs, Prof. Corp. is the largest Hispanic woman-owned CPA firm in the State of Illinois. Through our trusted support and expertise, Prado & Renteria is a champion for other minority and woman-owned small businesses. The firm serves a variety of clients through its specialized practice areas: government, corporations, private companies, and nonprofit organizations. We are comprised of professionals with experience in audit and management consulting services. #J-18808-Ljbffr Prado & Renteria CPAs