Technical Support Representative

Work Flexibility: Hybrid Locations: 571 Silveron Blvd., Flower Mound, TX OR 5900 Optical Ct., San Jose, CA Shift: Monday – Friday 8:30 AM – 5:00 PM CT Or Monday – Friday 7:00 AM – 3:30 PM PT Summary: As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical service. What You Will Do: Answer incoming calls and emails from sales reps, customers, Onsite Specialists, or other Endoscopy employees regarding usage, technical assistance, troubleshooting and set up of Stryker Endoscopy products. Open support cases/service request on customer issues, product trending data, and information into computer-based data tracking system(salesforce.com) Responsible for compliance with standard written procedure and quality documentation of company policy and documentation of the Technical Support department. Take responsibility for the team metrics and focusing on goals set for the team. Interact with R&D, Quality, and other engineering departments to stay knowledgeable of the latest product issues. Educational product trainings for in-house and sales personnel. Support Customer Care teams with technical information. Lead/Attend product update and/or development meetings as needed and share information. Use Salesforce.com data to create reports for QA, Marketing and R&D, as needed. Assist Customer Service, Sales Support, Loaners, Repairs, and other teams with product inquiries What You Need: Required: High School Diploma or equivalent 3+ years of work experience Ability to lift, push, pull up to 50 pounds Ability to work with and assemble small objects and component parts. Must have good visual acuity and demonstrate fine motor skills. Ability to reach, push, or pull to accomplish job duties. Preferred: Installation, technical support, industry experience with call center or field service experience Clinical knowledge United States of America Pay Ranges: US10: $27.00 - $37.05 USD Hourly US30: $31.91 - $43.79 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.