Tier 2 IT Support Specialist

VirtualVocations

Providing critical escalation support, the full-time Tier 2 IT Support Specialist will deliver remote technical assistance for hardware, software, and networking issues during after-hours shifts, ensuring timely resolutions and exceptional customer service. Key responsibilities Respond to escalated tickets from Tier 1, diagnosing and resolving issues related to VPN connectivity and desktop software Provide remote support for hardware and software, including installations, upgrades, and troubleshooting telecommunications equipment Assist with user account management and maintain inventory accuracy through asset and configuration management practices Required qualifications Associate's degree in Information Technology or a related field, or equivalent job experience 2 years of relevant technical support or help desk experience, including hardware/software troubleshooting 1 year of experience with VPN, networking, and operating system upgrades 1 year of experience in account management and software deployment US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status

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