Contract Manager

OVERVIEW OF KRAPF GROUP Krapf Group Vision: Provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania. EXPECTATIONS Support Krapf vision and mission in all activities Demonstrate Krapf Core Values of commitment, open communication, respect and excellent service Represent Krapf in a professional, business-like manner Comply with all Krapf employee and safety policies POSITION SUMMARY This office position, under limited supervision, plans, directs, and supervises the work activities, customer satisfaction, profitability, and assists in the day-to-day operations and management of a branch. ESSENTIAL DUTIES & RESPONSIBILITIES Assist in preparation of bids by developing bid work-ups and analysis and participate in the bid process Direct day-to-day operations within the framework of the company’s Operations Excellence Program by overseeing scheduling, routing, billing, payroll, accounts receivable and other activities Assist with handling problems concerning students, parents, school officials, and employees Review and monitor operations, communications, and relations with customers in areas of dispatch performance, driver training, routing, and safety matters Identify and resolve barriers to efficient delivery of services, developing objective tools to measure performance, and customer service levels Communicate with employees regarding site and company goals, objectives, and policies Oversee administration and compliance with the company handbook and resolve labor/employee issues. Implement programs and initiatives based on sound and proactive employee relations designed to maintain a union-free environment Analyze site financial statement, reviewing variances, and implementing action plans. Control site financial matters reviewing and approving invoices, billings, driver payrolls, and accounts receivable Hire, coach, and provide day-to-day supervision to staff and drivers. Ensure that recruitment and selection practices conform to company policy and employment legislation. Participate in establishing performance and other goals, monitor performance, and conduct annual performance and salary reviews. Administers employee recognition programs. Provides for training as may be required including initiatives for personal self-development Monitor employee turnover and proactively manage staff requirements. Conduct exit interviews to determine cause of turnover and rectify issues requiring attention Maintain an ongoing knowledge of industry practices and trends, Department of Education, Department of Transportation, and statutory requirements, environmental requirements, Labor Codes, Employment Standards, Human Rights Acts, Health and Safety, and Workers Compensation as they relate to the site operations Ensure site compliance with all safety training, standards, and requirements Coordinate activities with local media, public, and community relations events and issues DIRECT REPORTS Administrative Assistant Dispatchers QUALIFICATIONS 3 to 5 years management experience in a service environment including operations management. Excellent communication and customer service skills are required Relationship-building and value-added selling skills are essential Communicates effectively orally and in written form. Obtains and then passes on information to appropriate individuals Computer literacy including development of spreadsheets and word documents, tracking data and generating reports Works well as part of a team; systematically encourages and supports others EDUCATION Bachelor’s degree or equivalent SAFETY SENSITIVE STATUS This job is considered Safety‑Sensitive and incumbents are subject to random substance, drug and alcohol testing. This job description supersedes all previous job descriptions and like documents. This job description is summarized in general terms and may not include all job responsibilities related to the position. Krapf reserves the right to interpret, clarify or make changes or revisions to this job description as specific situations warrant. EOE #J-18808-Ljbffr