Engagement Manager

Senior Engagement Manager

Sedona Digital is a leading provider of IT Consulting and Services, specialising in Cloud Solutions, Software Engineering, Security, and Data & AI. We partner with enterprises to optimise their technology estates, delivering flexible engagement models ranging from augmentation to outcome-based projects and managed teams.

As part of our continued growth, we are seeking a Senior Engagement Manager to own and grow strategic client relationships from a service and commercial perspective. This role is about owning the client relationship, ensuring service excellence, commercial health, and long-term account growth across a portfolio of engagement types.

At Sedona, we thrive on solving complex challenges. By blending design, engineering, and analytics, we help organisations harness the power of technology to create innovative digital experiences and shape their future.

We are looking for an experienced Engagement Leader who excels at relationship management, governance, and commercial ownership, and who is comfortable operating across different commercial models and varying delivery approaches.

As a Senior Engagement Manager, you will act as the primary owner of the client relationship from a service viewpoint, ensuring our services are delivered effectively, commercially sound, and aligned to client outcomes.

This is a hands-on role ideal for someone who has deep delivery experience and wants to shape impactful digital transformation programs. You will oversee multiple engagement models and be accountable for service performance, governance, contract renewals, incremental change, and client satisfaction, while working in a matrix management model where many delivery team members report into Engineering Managers elsewhere in the business.

This is a hands-on leadership role with a strategic outlook, ideal for someone who has deep delivery experience and wants to shape impactful digital transformation programs.

Key Responsibilities:

• Own the overall client relationship from a service and delivery perspective, acting as the primary senior point of contact and escalation.
• Build and maintain strong, trusted relationships with senior client stakeholders through regular engagement, including at least monthly on-site visits.
• Provide overall service leadership across software engineering, testing, cloud, and support engagements, ensuring consistent service quality across all delivery models.
• Establish, run, and continuously improve service governance, including service reviews, QBRs, steering forums, and operational checkpoints.
• Produce and present regular service reporting covering delivery performance, financials, risks, dependencies, and continuous improvement actions.
• Work closely with Sales and Account leadership to support account growth, retention, and expansion opportunities.
• Own commercial management of the account, including contract renewals, extensions, change control, and small-to-medium scope additions.
• Draft, negotiate, and manage Statements of Work (SOWs) for incremental changes and new services.
• Track and manage account financials, forecasts, and margins.
• Ensure all services are delivered in line with contractual commitments and remain commercially viable.
• Provide delivery oversight either directly or working through Engineering Managers.
• Ensure the right skills, capacity, and engagement model are in place to meet current and future client needs.
• Proactively identify service, delivery, and commercial risks, owning mitigation and escalation as required.
• Act as the senior escalation point for service issues, driving resolution and maintaining client confidence.
• Directly manage a number of resources where appropriate to the client and business needs.
• Operate effectively within a matrix management model, influencing and coordinating teams who report into Engineering Managers elsewhere in the business.
• Support performance management, engagement, and development of people aligned to the account.