Community Management Associate

Community Management Associate Requisition Number: R237104 Company: Mattel Sales Corp. Location: El Segundo, California Pay Range: USD $76,000 - $96,000 per year Opportunity The Mattel Ecommerce team is building global digital destinations that connect fans to the brands they love. As the Community Management Associate, you will oversee the day‑to‑day operation of Mattel Creations’ community ecosystem across owned, earned, and emerging platforms, turning collectors and creators into active participants and brand advocates. This position partners closely with Merchandising, Marketing, Loyalty, Brand, and Customer Service teams to ensure community is fully integrated into the Mattel Creations experience and lifecycle. Responsibilities Manage day‑to‑day operations of community channels, including owned and earned experiences, with a focus on Reddit and support for existing Discord communities. Engage moderators and fans in a timely, professional, and human tone while upholding brand standards. Moderate discussions, respond to questions, and collaborate with Customer Service to resolve issues. Develop and maintain community guidelines, moderation standards, and engagement best practices. Execute content calendars aligned with product drops and brand moments. Support community‑driven activations such as polls, fan features, AMAs, and feedback opportunities. Collaborate with Brand, Social, and Marketing teams to ensure alignment and consistency across channels. Provide input into paid and organic strategies using community insights, particularly on Reddit. Track and report on community performance—engagement, sentiment, and recurring themes. Surface actionable insights to inform marketing, product, and customer experience decisions. Continuously refine engagement approaches based on performance and fan feedback. Qualifications 2+ years of experience in community management or social media management. Hands‑on community management across owned and earned platforms, including Reddit; familiarity with Discord or similar platforms is a plus. Working knowledge of social listening or community intelligence tools (e.g., Brandwatch, Sprout Social, Talkwalker). Strong communication and presentation skills, with the ability to collaborate cross‑functionally. Demonstrated sound judgment in managing high‑engagement or sensitive fan interactions. Strong organizational skills and ability to operate effectively in a fast‑paced, cross‑functional environment. Passion for fandom, community building, and consumer‑centric brands. Equal Opportunity Statement Mattel is an Equal Opportunity Employer of all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, veteran, or disability status. Mattel welcomes all job seekers and will consider qualified applicants with arrest or conviction records in accordance with the Los Angeles Fair Chance Ordinance and the California Fair Chance Act. Benefits Mattel offers competitive total pay programs, comprehensive benefits, and resources to empower a culture where every employee can reach their full potential. #J-18808-Ljbffr Mattel, Inc.and Subsidiaries