APS Intake Case Manager 2 (Central Intake Specialist)

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Job Title:

APS Intake Case Manager 2 (Central Intake Specialist)

Agency:

Department of Human Services

Job Requisition ID:

JR

Shift:

Day (United States of America)

Compensation Details:

$44354.85

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgias most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency independence and protect Georgias vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule unique training opportunities employee retirement plan 401(k) plan and 457 plan 13 paid holidays vacation & sick leave medical dental vision long/short-term care life insurance and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service .The Georgia Department of Human Services (DHS) Division of Aging Services (DAS) - Adult Protective Services (APS) is seeking candidates for the position of APS Central Intake Specialist. This position will be assigned to the office that is nearest the incumbents residence and will be expected to travel throughout the state of Georgia as needed. The hours for this position will be from 10 am to 7 pm.

JOIN OUR TEAM!!!

Job Description:

Pay Grade: J

Under general supervision gathers referral information from reporters via telephone interviews written reports or face to face contacts; assesses referral information and makes a determination as to whether or not the situation meets Adult Protective Services (APS) criteria; provides intervention services if the situation does not meet APS criteria.

Role and Responsibilities:

• Gathers referral information from persons making the maltreatment report via telephone interviews written reports or face to face contacts.
• Assess APS referral information and make a determination as to whether or not the situation meets APS criteria.
• Provides Information and Referral Services on situations that do not meet APS criteria.
• Document pertinent referral information in Harmony in a thorough accurate and clear manner.
• For reports meeting APS criteria document as an Investigation.
• For reports that do not meet APS criteria document as an Intervention.
• Clear the name of the person referred in Harmony to determine if there is an active case or history.
• Note findings in Harmony.
• Completes an acknowledgement letter to the reporter unless receipt of the letter is waived.
• Save the letter in the Central Intake Folder on the computer.

Core Competencies

• Provides information to and honors all of the States commitments to internal and external customers by providing helpful courteous accessible responsive and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player to achieve shared goals.
• Treats others with dignity and respect maintains a friendly demeanor and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals.
• Complies with quality standards and meets deadlines.
• Maintains focus on agency and State goals.
• Displays honesty accountability and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.
• Demonstrates ability to make sound judgments and develops effective viable solutions to drive the effectiveness of the Department and State.
• Has excellent oral written presentation and interpersonal communication skills.

Minimum Qualifications:

• Bachelors degree from an accredited college or university;

OR

• One (1) year of experience at lower level APS Intake CM 1 (SSP180) or position equivalent.

Preferred Skills/Qualifications: Preference will be given to candidates who in addition to meeting the minimum qualifications demonstrate some or all the following education/skills/experience:

• Two (2) years experience as an APS Investigator.
• Experience working with a specific issue facing client populations such as family violence crisis intervention substance abuse services to the elderly or disabled.
• Bachelors degree in a Human Services program or related field.
• Possession of a valid drivers license and consistent access to a vehicle for required work-related activities.

Additional Information:

For more detailed information about the Georgia Department Human Services

Minimum Qualifications:

Bachelors degree from an accredited college or university; or one (1) year of experience at lower level APS Intake CM 1 (SSP180) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race color national origin sex religion age disability or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Required Experience:

Manager