Customer Service Sales Representative

Customer Service Sales Representative

We are seeking a Customer Service Sales Representative to join our Tremron Design Center team! This on-site role is ideal for someone who enjoys working directly with customers, contractors, homeowners, builders, designers, and outside sales representatives in a fast-paced, service-focused environment.

*This is an on-site role, and will not be remote or hybrid, at any time.*

What We Offer:

• Work in a team-oriented environment where collaboration is a priority.
• Achieve your professional goals without sacrificing the balance between work and life.
• A comprehensive benefits package with options to choose what works best for you and your family.

About the Role:

As a Design Center Customer Service Sales Representative, you will serve as a key point of contact for customers visiting or calling the Tremron Design Center. This position is responsible for providing professional customer service, assisting with product selections, supporting sales efforts, entering accurate orders, and helping ensure a positive customer experience from initial inquiry through delivery.

• Greeting and assisting customers, contractors, homeowners, builders, designers, and visitors in the Design Center
• Providing professional customer service in person, by phone, and through email
• Assisting customers with product selection, colors, styles, applications, and general project needs
• Maintaining strong knowledge of Tremron products, applications, availability, and installation basics
• Providing basic technical assistance related to product use, installation, maintenance, and care
• Preparing accurate quotes, invoices, sales orders, and customer documentation
• Ensuring orders are entered completely and accurately to reduce errors, delays, and customer issues
• Coordinating with dispatch, scheduling, production, and yard teams to support timely deliveries and customer pickups
• Communicating with customers regarding product availability, lead times, order status, delivery schedules, and product changes
• Supporting Outside Sales Representatives with customer follow-up, order entry, product information, quotes, samples, and project needs
• Building and maintaining strong customer relationships through professionalism, follow-through, and responsiveness
• Promoting Tremron products and helping identify additional sales opportunities
• Maintaining accurate customer and account information
• Assisting with showroom displays, product samples, literature, and Design Center organization
• Staying informed on competitor products, market trends, and customer needs
• Completing daily paperwork, reports, and administrative tasks accurately and on time
• Collaborating with management and sales teams to improve customer service, sales processes, and overall customer satisfaction

About You:

The ideal candidate for this role will have:

• Strong customer service skills and a professional, positive attitude
• Good organizational and communication skills
• Strong attention to detail and accuracy
• The ability to manage multiple tasks in a fast-paced environment
• Strong problem-solving skills and the ability to follow through on customer needs
• A basic knowledge of Microsoft Office programs, including Outlook, Word, and Excel
• The ability to learn product lines, pricing, order systems, and internal processes
• A team-oriented mindset with the ability to work well with sales, operations, dispatch, and management
• The ability to communicate effectively with contractors, homeowners, builders, designers, and internal team members
• Prior customer service, inside sales, showroom, building materials, hardscape, landscape, construction, or design center experience is preferred but not required

Ready to apply? The process is simple. Click on the "apply" button to get started or apply in person.

Hardscapes and Masonry is an equal opportunity employer committed to developing a workforce with well-qualified individuals without regard to their race, religion, color, sex, national origin, age, sexual orientation, gender, disability, veteran status or other protected characteristics. Hardscapes and Masonry is a drug-free workplace and conducts pre-employment testing as a condition of employment. If you are unable to apply online due to a disability, contact the Hardscapes and Masonry Recruiting team at View phone number on click.appcast.io.

Job Overview

• Company: Hardscapes & Masonry
• Title: Customer Service Sales Representative
• Location: Jacksonville, FL