Insurance Claims Business Analyst

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Recruiting for this role ends on 06/30/2026.

Work you'll do

As a Senior Consultant, Strategy, Growth and Transformation on the Insurance Solutions team, you will be responsible for advising clients on commercial and specialty insurance claims transformation, operating model design, and business process modernization. You will:

• Support business advisory and transformation efforts across commercial insurance and specialty insurance claims, claims operations, and claims process modernization
• Gather and document business requirements for claims intake, adjudication, workflow, vendor coordination, and claims operations, with emphasis on commercial and specialty insurance use cases
• Develop process maps, user stories, acceptance criteria, and fit-gap assessments to support strategy, operations, and technology-enabled transformation initiatives for claims functions
• Support solution design, test planning, and execution, including system integration testing and user acceptance testing, aligned to claims business objectives
• Prepare client-ready materials, facilitate workshops and demos, and communicate insights and recommendations to client and Deloitte stakeholders

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.

Insurance moves the world forward. It's the invisible safety net behind everything else that happens in society. To stay ahead, insurers need modern solutions. Our Insurance Transformation practitioners serve as trusted advisors to our clients, combining strategic thinking with deep industry knowledge to solve complex business problems in a team-based environment. We architect operating models and processes that enable growth, optimize capital, and maximize operational efficiency. We implement innovative technology solutions spanning core, digital, data, analytics, cloud and AI.

Deloitte's Financial Services Industry consulting practice is the largest in the world, serving over 90% of Fortune 500 banking, insurance, securities, investment management, and real estate companies.

Qualifications

Required:

• Bachelor's degree
• 2+ years of experience in commercial insurance or specialty insurance across claims, claims operations, distribution, or insurance operations
• 2+ years of experience supporting business analysis, requirements gathering, process mapping, fit-gap analysis, or transformation initiatives for claims functions
• 2+ years of experience creating structured presentations and storyboards in Microsoft PowerPoint
• Experience limited to personal lines does not meet this requirement
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Advanced degree (Master of Business Administration or PhD)
• 1+ years of experience managing one large business integration effort and project team through scoping, planning, analysis, requirements, design, development, and testing
• Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or Associate in Risk Management (ARM) certification
• 1+ years of experience with Property & Casualty platforms, including Guidewire, Duck Creek, Majesco, Origami, or similar
• 1+ years of experience delivering using Agile or Scaled Agile Framework (SAFe) methodologies
• Scrum Master or Project Management Professional (PMP) certification

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 to $252,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.