Orthopedic Medical Assistant II - Waltham

Mass General Brigham

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Title

Supports healthcare providers in delivering high-quality patient care by performing a combination of clinical and administrative duties in a fast-paced outpatient setting. Responsibilities include rooming patients, obtaining and documenting vital signs and medical histories, coordinating patient flow, scheduling appointments, collecting and preparing laboratory specimens, and providing patient education on treatments, medications, and care plans. Serves as a key liaison between patients and the care team, ensuring a positive patient experience while collaborating closely with physicians, nurse practitioners, and nursing staff. Additional responsibilities include maintaining immunization inventory, administering vaccines (when qualified), supporting quality and safety initiatives, performing general office functions, and assisting with the onboarding and mentorship of junior Medical Assistants. Strong patient care, communication, and organizational skills are essential.

Qualifications

Education: High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred. Licenses and Credentials: Basic Life Support [BLS Certification]. Certified Medical Assistant [National Certification] - Preferred. Experience: Direct MA experience or medical field work 1-2 years required. Knowledge, Skills and Abilities: Strong interpersonal and communication skills are essential for success in this position. Ability to prioritize tasks in complex and busy environments. Accuracy and attention to detail. Comply with all local, state, and federal privacy and confidentiality rules and regulations. Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. Comprehensive knowledge of medical terminology, procedures, and protocols. Proficiency in electronic health record (EHR) systems and medical office software. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Managing one's own time and the time of others.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.