Scheduler

Job purpose

A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, sends appointments reminders, requests patient records, and follows up with patients.

Duties and responsibilities

• Scheduling and confirming appointments
• Welcoming patients and updating their information
• Registering new patients according to established office protocols
• Verifying Insurance
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying to requests for information
• Checking daily appointment schedule and filling gaps to ensure positive production
• Monitoring and replying to e-mails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality

Qualifications

• High School degree or equivalent required
• Exceptional written and verbal communication required

Working conditions

Dental practices run at a fast pace and schedulers will be required to keep up with the flow of doctors and patients.

Physical requirements

Schedulers will be required to:

• Sit for long periods of time
• Look at a computer screen for extended periods of time