RECEPTIONIST

Job Description

Job Description

Description:

Wilson-McShane Corporation, a third party administrator for Taft-Hartley funds, is seeking a full-time Receptionist in our Kansas City, MO office.

The schedule is Monday-Friday, 8:00 AM to 5:00 PM with a compensation of $26.87 per hour.

Essential Duties and Responsibilities include the following:

• Answers high volumes of incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or queue.
• Answers questions about the Company and provide callers and/or guests with address, directions, and other information.
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Performs clerical duties such as preparing mailings, data entry and collating.
• Maintains a clean reception area by complying with company standards.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned

The Receptionist position is a non-exempt position and includes benefits such as the following:

• Low Deductible Health, Prescription Drug and Dental Benefits
• Voluntary Vision, Accident, Critical Illness and Pet Insurance
• Flexible Spending Account (FSA)
• Employer Contribution to 401(k)-No Match Required
• 401(k) and Roth 401(k)
• Paid Holidays and Paid time off
• Dependent Care Reimbursement Account
• Life Insurance and AD&D
• Employee Assistance Program, including access to confidential counseling (virtual and in-person)

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service- Responds promptly to customers needs; Responds to requests for service and assistance; Manages difficult or escalated calls professionally.
• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibilities for own actions; Follows through on commitments; Team Player.
• Quality- Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity- Meets productivity standards.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Adaptability- Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Ability to prioritize and multi-task multiple projects.

To perform the job successfully, an individual should have the following qualifications:

• 3 year minimum related experience and/or training.
• Multiline phone system experience and excellent verbal and written skills.
• Familiar with Taft Hartley Funds
• Experience with Microsoft office: Excel, Word, Outlook