Facility Contract Compliance Specialist - Aviation Department

Overview The Aviation Department manages and operates the Phoenix Airport System, which consists of Phoenix Sky Harbor International Airport, Deer Valley Airport, and Goodyear Airport. Phoenix Sky Harbor International Airport has consistently been ranked as one of the top ten busiest airports in the nation, serving more than 140,000 passengers daily, and over 1,300 arriving and departing flights each day; the airport has a total economic impact of more than $44.3 billion annually. The Terminal Services section manages service providers with a combined value of over $30 million per year. This position seeks a Facility Contract Compliance Specialist for the 3rd shift (4/10 schedule: Wednesday, Thursday, Friday, and Saturday, 9:00 PM – 7:30 AM). Key Responsibilities Contract Compliance & Oversight Monitor service contractors to ensure compliance with contract terms, performance standards, and regulatory requirements. Interpret contract contents to contractors when required. Conduct regular site inspections and audits of airport facilities, including terminals, restrooms, lounges, baggage claim, public areas and buildings to ensure they are clean, safe and well-maintained. Evaluate vendor adherence to KPIs, including cleanliness, response times, staffing levels and quality control measures. Observe and document non-compliance issues and coordinate corrective actions with contractors. Performance Monitoring & Reporting Develop and maintain inspection checklists, compliance reports, and contractor performance dashboards. Track and analyze key performance data to identify trends and recommend improvements. Prepare reports and presentations for senior management on contract compliance, vendor performance, and operational issues. Vendor Coordination & Issue Resolution Serve as quality control liaison between internal and external stakeholders and the contractor. Address complaints, service deficiencies, and operational concerns in a timely manner. Ensure that vendors adhere to OSHA regulations, airport security rules & regulations, and environmental health & safety policies. Process Improvement & Best Practices Recommend enhancements to custodial service standards and operational efficiency. Assist in developing policies and procedures for contract compliance and vendor accountability. Safety Respond and assist where needed in all airport emergencies. Ideal Candidate Maintain punctual and reliable attendance. Detail-oriented with strong auditing and reporting skills. Ability to read and analyze moderately complex contracts. Problem-solver with the ability to identify issues and implement solutions. Customer conflict resolution skills to address contract disputes and vendor challenges. Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook) and compliance tracking software. Strong reading, writing, and verbal skills; effectively communicate messages and information in a professional manner. Excellent communicator who can effectively coordinate with contractors, airport personnel, and senior leadership. Knowledge of airport security regulations related to custodial operations. Knowledge of fire extinguisher inspection procedures, including checking pressure gauges, seals, and expiration dates. Salary Pay Range: $24.83 to $38.52 per hour. Hiring Range: $24.83 to $33.27 per hour. Benefits Traditional pension with employer and employee contributions. 401(a) and 457 plans with employer contributions. Choice of generous medical HMO, PPO, or HSA/HDHP plans. Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan. Wellness incentive of up to $720 annually. Dental, vision, and life insurance options. Employer paid long-term disability. Free Bus/light rail pass. Tuition reimbursement program up to $6,500 per year. Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days. Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period. Federal Student Loan Forgiveness offered through Savi. Minimum Qualifications Education, experience, and training which provide the ability to interact with management staff as well as service providers, and the ability to analyze and interpret moderately complex contracts using high-level reading and writing skills. Other combinations of experience and education which meet the minimum requirements may be substituted. Working conditions: This position may require lifting objects up to 50 pounds. This position requires walking long distances and standing for long periods of time, including multiple levels of stairwells. All finalists for positions are subject to a criminal background check applicable to the department or position. The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Preferred Qualifications Experience conducting site inspections. Experience with emergency response. Experience working in an airport environment. Experience writing reports, auditing, and documentation. Experience with customer service and conflict resolution. Experience with electronic Work Order Management systems. Experience with contract monitoring, quality control, and/or compliance-related experience. Experience preparing draft contract specifications and recommending contract changes based on observational needs. Experience interpreting and analyzing facilities-related contracts and effectively interact with contractors, customers, and management. City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply. #J-18808-Ljbffr City of Phoenix