Area Teller

Area Teller

University Federal Credit Union (UFCU) has amazing career opportunities in our Retail division. We are looking for Area Tellers to work at various locations. This is a fantastic opportunity to begin a career in the financial sector with Austin's #1 mortgage lender. With a focus on our community, UFCU has received a "Best of the Best" awards from the Austin American Statesman—Best Credit Union, Best Mortgage Lender, and Best Bank. We have also been recognized for having a culture of workplace health—yes, we offer great benefits! At UFCU, we're proud to focus on people—not profits. If you are a people person who is ready to start a career and be one of the best, we look forward to seeing your application!

Under direct supervision a Teller must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and build member relationships by offering products that would benefit them. A Teller must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative.

Process member transactions and resolve issues of a routine nature. Assist with general account support through various channels. Ensure operational compliance through drawer management, following opening and closing procedures, and filing required compliance reports.

Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Respond to and resolve basic member needs

Serve as Lobby Lead

Process transactions (includes shared branching)

Conduct system navigation

Process and assist with account support (includes online and mobile banking)

Manage and balance drawer

Complete opening and closing procedures

File required compliance reports (CTR, SAR, etc.)

Adhere to all company policies, procedures and business ethics codes

Complete required regulatory Training as assigned.

Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Basic understanding of products, services, financial center operations

Basic knowledge of technology systems

Strong ability to accurately handle and count cash

Strong understanding of security and quality control policies

Strong ability to provide exceptional member experience

Strong ability to understand and adhere to financial institution compliance requirements

Demonstrating Member Obsession

Demonstrating Performance Excellence

Demonstrating Innovation

High School Diploma or GED

Bilingual English/Spanish

Six months or more of experience with cash handling, customer service, and working in a team environment

Access to reliable transportation

Experience working in fast-paced, high-volume environment

Financial institution experience

Civic Responsibility

Continuous Improvement

Member Focus

Interdepartmental Cooperation

Personal Growth

Standardized Work

Details

Promotion Opportunities

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

Standing, walking, bending

Use of hands to finger, handle or feel

Use of hands and arms to reach

Extensive use of the computer, requiring the specific vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focus

This position may involve periodic stressful conditions

This position has direct exposure to possible robbery

May occasionally require an adjusted work schedule, overtime, and evening/weekend hours

May occasionally move from one work location/branch to another

Public contact position, requiring appropriate professional appearance

Frequent computer use at a workstation up to two hours at a time

The noise level in the work environment is usually moderate

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.