Banking Specialist III-Floater

Overview As a Banking Specialist III, you help create energy and excitement around Amerant Bank products, providing the right solutions and helping customers access products. You discover customers’ needs and, with support from your team, match those needs with the right products. You work to turn customers into loyal customers and provide teller and platform-based transactions, manage lobby activity, and support mobile, online banking and digital solutions. You also educate customers on consumer and small business products. Operational Excellence (Responsibilities) Process all manner of financial transaction requests including deposits, withdrawals, check cashing, and issuance of cashiers’ checks. Research and resolve end-of-day banking center balancing issues. Manage functions related to the day-to-day operation of the ATM, cash recycler, drive-thru, and night drop. Open new accounts and perform maintenance on the Bank’s platform system, including debit card issuance and ongoing maintenance; complete Know Your Customer requirements. Execute all operation responsibilities related to opening and maintaining products and services. Review customer activity to ensure compliance with Bank Secrecy Act; review overdraft, uncollected, and significant balance change reports as assigned. Originate new credit requests and respond to loan-related inquiries. Follow Bank policies and procedures and comply with legal and regulatory requirements, including security and audit procedures. Adhere to policies and procedures per Retail Banking manuals and employee handbook applicable to the position. Ensure regulatory, security, and audit requirements are followed at all times; prevent losses and escalate concerns to the appropriate supervisor. Identify, evaluate, monitor, and recommend measures to reduce or control risks to earnings or capital arising from violations, nonconformance, or unethical standards. Ensure preventive measures comply with rules related to BSA, USA Patriot Act, OFAC, and other AML-related issues. Customer Service Act as a customer advocate to meet customer and prospect needs, aiming to enhance retention and engagement. Resolve customer problems and follow up to ensure expectations are met. Deliver a quality customer experience across segments, every day. Provide quality service to current and prospective customers as measured by bank service standards. Business Development Consistently meet or exceed sales goals defined by management; achieve outbound conversation expectations. Acquire, retain, and expand customer relationships by providing a positive new account experience, profiling needs, and recommending and selling appropriate banking products and services. Educate customers on other banking channels to meet their needs; maintain knowledge of bank products and services. Participate in business development activities and community involvement to promote the Bank brand and support market development. Refer prospects and clients to other lines of business according to segmentation (e.g., AMTI, Commercial Banking). Bank Transformation Adhere to expectations for banking centers and maintain a clean, uncluttered environment. Utilize all elements within transformed banking centers (e.g., Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower). Learn and promote usage of all digital components; may act as Digital Advocate for banking centers. Be an expert on Online Banking (personal and business) and Mobile Banking to assist customers and promote their use; educate other team members on digital channels. Adhere to lobby management standards, including greeting customers as per defined standards; follow career wear standards. Other Live the Bank values daily; complete mandatory training and maintain knowledge of product lines. May have approval authority and may train or help less experienced team members. Cooperate with superiors and peers to achieve goals; may work in different assigned banking centers within the region. Other duties as required. Qualifications and Requirements Minimum Work Experience: Banking Specialist III requires over 3 years’ experience in bank sales/service or equivalent experience with sales results. Minimum Education: High School or GED required; AA or Bachelor’s Degree preferred. Languages: English required; second language skills may be required in certain markets. Functional Skills & Knowledge: Must be a team player, work under pressure, present a professional image, resolve problems and conflicts, prioritize work, and manage time effectively. Strong business communications (writing and listening) and basic math and customer service skills are needed. Professional skills include report writing, basic statistics, effective presentation skills, and creativity. Sales and negotiation skills are required. Regulatory/Background: Applicant must be NMLS registered or willing to register; FBI criminal background and credit checks must be completed within the first 30 days of employment or 30 days from the date of upload, whichever occurs first. #J-18808-Ljbffr Amerant Bank