Receptionist

Program/Location: Brockton Addiction Treatment Center (BATC), Brockton

Education/Licensure: High School diploma or GED equivalent

Pay: $20-$23.50/hr (Depending on experience)

Status: Per Diem

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Receptionist Qualifications

• High School diploma or GED equivalent

Receptionist Requirements

• Knowledge of basic computer skills and software
• Experience in office/secretarial environment
• Must type at least 45 words per minute
• Detail oriented
• Ability to meet the public
• Must present as professional and courteous at all times both internally and externally
• Certification in the HPTC approved de-escalation program
• Possess a good telephone manner
• TB screening

Receptionist Duties & Responsibilities

• Compliance with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol and Drug Abuse Patients and HIPAA Regulations
• Collects and enters data needed for various reports
• Meet and greet all visitors and assist with their requests. When necessary, provide basic public relations with clear and adequate information
• Maintain accurate visitor log and signed confidentiality visitor letters
• Receive, screen, and direct all incoming switchboard telephone calls to the facility. Take messages when staff member is not available to receive call. Transfer the switchboard at the end of shift, to appropriate department
• Receive all deliveries (other than dietary and housekeeping items) and distributes accordingly and able follow drop-off policy procedures
• Maintain reception area – replenish of community handouts, neat appearance of area, proper working order of all office machines and reporting of any repairs to appropriate service company, provide assistance to employees needing assistance with proper machine use, secure all doors and windows of area at the end of shift
• Sort, date-stamp and distribute all in-coming mail, to include patient mail
• Sort, weigh and stamp all out-going mail (to include UPS and overnight packages). At end of day, responsible to arrange delivery to post-office any pre-stamped mail
• Arrange postal machine postage and repairs
• Tracking and up-dating of mail service changes, as needed
• Maintain postage petty cash and weekly reconciliation
• Maintain accurate office supply system – to include ordering and receipt of all office supplies. Verification of accurate delivery and return of any supplies, as needed. Comparison from one supplier to the next for best pricing available
• Co-ordinate emergency codes and evacuation procedures for the entire facility
• Perform basic secretarial functions as assigned by COO and/or Supervisor
• Attend mandatory training/meetings
• Ability to respond to TTY and in-house “Codes”
• Utilizes universal precautions at all times
• Demonstrates behaviors that recognize the rights of patients as defined by the patient rights
• Other duties as assigned by the Director of Admissions / Utilization Management to insure safe and appropriate operation of the facility

Benefits

• 403B