AV Technician

Product ManagerYou enjoy shaping the future of workplace technology by delivering innovative, reliable products that improve how employees collaborate and communicate. Join our team to lead enterprise video, broadcast, event and AVoIP capabilities that support critical workplace experiences across the firm.As a Product Manager within the Workplace Technology team, you are an integral part of the team responsible for the end-to-end product lifecycle of enterprise video endpoints, broadcast and event technology, AVoIP platforms and related capabilities. You will define the product strategy, roadmap and prioritized backlog while translating customer, business, engineering and operational needs into scalable solutions.You will lead strategic endpoint modernization, including Cisco RoomOS devices managed through Control Hub while maintaining alignment with Zoom experiences. You will coordinate engineering, operations, security, deployment, sourcing and vendor partners to deliver secure, reliable and production-ready products supported by strong lifecycle, asset and control practices.Job ResponsibilitiesDevelops and communicates the product vision, strategy, roadmap and measurable outcomes for workplace video endpoints, broadcast, event and AVoIP capabilitiesTranslates customer, business, engineering and operational needs into epics, features, user stories, acceptance criteria and a prioritized product backlogLeads cross-functional delivery across engineering, operations, security, deployment, sourcing and vendor workstreams, establishing clear ownership, milestones and dependenciesOwns product requirements for Cisco RoomOS endpoints operating with Zoom and managed through Control Hub, including configuration, firmware and integration standardsDefines Day 1, Day 2 and future-state capabilities while managing feature gaps, dependencies, risks and product trade-offsDrives the roadmap for MOSAIC integration, APIs, provisioning automation, telemetry, monitoring and zero-touch capabilitiesOwns the strategy, backlog and lifecycle for broadcast, live event and AVoIP platforms supporting studios, executive rooms, event spaces and control environmentsEstablishes product governance, certification, testing and production-readiness requirements for endpoints and specialized broadcast technologiesEnsures operational readiness through complete support models, escalation paths, runbooks, training, service transitions and lifecycle practicesMaintains product accountability for asset data quality, security remediation, control validation, audit evidence and risk decisionsManages product measures, executive reporting, vendor performance, investment needs and stakeholder communications across adoption, reliability, service health, cost, risk and deliveryRequired Qualifications, Capabilities, and Skills5+ years of experience or equivalent expertise in technology product management or a relevant technology domainAdvanced knowledge of the product development lifecycle, including discovery, strategy, roadmap development, requirements definition, delivery and value managementExperience delivering workplace collaboration, enterprise video, conferencing, broadcast, event production, AVoIP, endpoint management or adjacent platform capabilitiesProven ability to own product roadmaps, backlogs, acceptance criteria, success measures and executive reportingExperience leading complex, cross-functional programs involving engineering, operations, security, deployment, sourcing and vendor teamsWorking knowledge of enterprise endpoint lifecycle management, operational readiness, service transition and production supportDemonstrated ability to establish governance, manage risks and controls, and coordinate remediation of security or audit findingsStrong understanding of Agile product delivery, software development lifecycle practices and tools such as Jira and ConfluenceAbility to use product, platform and asset data to support forecasting, lifecycle planning, investment decisions and prioritizationStrong written and verbal communication skills with the ability to simplify complex technical and delivery topics for senior stakeholdersAbility to manage competing priorities, make informed trade-offs, establish accountability and drive results through influencePreferred Qualifications, Capabilities, and SkillsExperience with Cisco RoomOS, Control Hub, Zoom Rooms or comparable enterprise video and endpoint platformsExperience with broadcast, live event production, AVoIP, media transport, routing, control systems or specialized production technologiesExperience supporting technology reliability and operational readiness for high-visibility live eventsExperience governing specialized technology through certification, test plans, methods of procedure, security review, monitoring and lifecycle managementExperience with device onboarding, firmware governance, APIs, telemetry, fleet management or provisioning automationExperience with technology asset systems of record, data reconciliation, audit evidence, hardware refresh or disposal processesProduct Owner or Scrum certification, or equivalent practical experience delivering products in a highly matrixed, complex organization Chase