Customer Business Manager

Overview Responsible for developing, executing, and fostering a collaborative business partnership between Revlon’s Hair Coloring (Colorsilk), Hair Styling (American Crew/Crème of Nature), Mitchum AP/DO, and Revlon Nail Color (CND) business at CVS that delivers volume, share, and profit objectives for Revlon, and contributes to the customer’s total category growth. Through a comprehensive understanding of customer and company business objectives, the candidate will develop a cohesive vision, joint business plan strategy, and action plans that will deliver, with excellence, the agreed‑to business results. The role involves challenging the status quo to develop new go‑to‑market opportunities and obtaining widespread support by working effectively with others. Ability to penetrate across the customer organization, including merchandising, marketing, supply chain, and finance at the appropriate levels, institute agreed business principles, and maintain regular contact is essential. Responsibilities In Partnership with Sr. Director – Develops, implements, and monitors Revlon’s Joint Business Category Plan with CVS: Utilizes strong customer focus to understand key drivers of business and action customer needs Collects business, point‑of‑sale, and market‑trend data and analyzes to determine new business opportunities Pro‑actively works with all internal and external contacts to achieve business goals Develops consumption forecasts Tracks and analyzes weekly/monthly results to determine progress against plan and identify gaps and opportunities Creates “Close the Gap” plans where required Manages development of Omni‑Channel Strategies: Weekly internal communication to account for results and gap‑closing actions Pro‑actively works with all internal and external contacts to achieve business goals Develops and implements business‑building strategic plans to capitalize on opportunities and mitigate risks In conjunction with the Demand Planning team – maintain up‑to‑date shipment forecast: Identifies opportunities and risks to plan and reports out in demand meetings Develops and implements business‑building strategic plans to capitalize on opportunities and mitigate risks Actively participates in monthly demand review meetings Lead, develop and facilitate internal and external relationships in support of the business objectives: Internal: Contributes point of view and develops retail action plans to improve shelf conditions and become more efficient with internal teams: Sales Insights and Strategies Team Marketing Customer Marketing Finance Logistics and Inventory Management External: Key strategic alignment/influence with external teams: Category Management Personalization Team Store Operations Finance Manage the Market Development Fund (MDF) for the customer’s brands to ensure account profitability: Determines financial needs based on business plans and ROI analysis Analyzes payback on incremental investment required Obtains authorization for investment Tracks actual investment vs. plan to ensure budget adherence Processes account claims on an ongoing and timely basis Manages the customer P&L to meet objectives set forth by leadership In conjunction with Inventory Planning and Logistics team – work to mitigate returns risk: Manages timely shutdown of discontinued SKUs based on customer inventory Implements markdowns where there is a financial benefit Reviews all New/Bonus PPKs to determine the “right” amount of inventory is sent to each store Execute Long‑Range Planning and annual Joint Business Plans that incorporate company and customer timelines to ensure maximum execution and volume from joint efforts: Develops long‑term, profitable, and sustainable growth across Revlon and customer KPIs Requirements 3‑5+ years direct selling experience within the CPG industry required (cosmetics, specific applicable channel experience preferred) Travel required, up to 30% depending on location and customer base Strategic Thinking Demonstrated ability to identify both short and long‑range sustainable growth opportunities based on in‑depth understanding of both company and customer strategies Strong analytical skills and experience converting analytical information into sales tools to promote sales and profit goals within customer business plans Demonstrated ability to take appropriate risks as part of a comprehensive long‑range growth plan Benefits The base pay range for this position is $95,000 – $115,000 per year; however base pay offered may vary depending on skills, experience, job‑related knowledge, and geographic location. Certain positions may also be eligible for short‑term incentives as part of total compensation. Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company‑paid basic life insurance policy and company‑paid short‑term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include long‑term disability, supplemental life insurance, flexible spending accounts, critical illness insurance, group legal, identity theft protection, and a 401(k) retirement savings plan. Employees will receive 3 weeks of vacation, prorated based on date of hire for the 1st year of employment, and twelve paid holidays throughout the calendar year. Vacation will depend on role. Equal Employment Opportunity As set forth in Revlon Corporate’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We do not sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support. #J-18808-Ljbffr