Customer Service Associate

Customer Service Rep

Upfront Plumbing Drains Heating and Air in Midvale, UT is calling all friendly customer service professionals to apply to join our team as a full-time Customer Service Rep!

We are a well-established company that invests in the success of our employees. We pay our Customer Service Reps a competitive wage of $16-$18 per hour, depending on experience. Our team also enjoys awesome benefits and perks, including paid time off (PTO), and paid major holidays. Additionally, we have a work hard, play hard culture and enjoy numerous company events and parties. Plus, we make it easy to apply for this position with our initial quick mobile-optimized application. If we have your attention, please continue reading!

For nearly two decades, our company has been serving the Salt Lake community a unique and fresh service experience. Our ability to improve terrible situations and maintain excellent health and sanitation standards for our community has earned us a well-trusted reputation. We are licensed, bonded, and insured meaning we get jobs done fast and done right.

We are a team of highly motivated individuals that thrive in a laid-back and easy-going environment. Our culture allows us to strive for success while never losing our passion. We aim to be a long-standing company where employees can build lifelong careers and have a place to endlessly succeed. Our team enjoys feeling valued and appreciated while being a part of a company that never stops growing.

Ask yourself: Do I have strong problem-solving skills? Am I highly organized? Can I prioritize multiple tasks effectively? Do I catch on quickly? Am I friendly and able to establish a good rapport with people easily? If so, please consider applying for this position today!

This full-time position typically works Monday - Friday. As a Customer Service Rep, you provide support to our plumbers out in the field. You answer inbound calls, texts, and emails. As you interact with clients, you gather information, manage schedules, and process new and existing service requests. Your knowledge of the plumbing industry allows you to provide clear answers to any questions our customers may have. You get great satisfaction from providing excellent customer service and love helping the team from the comfort of your home!

What we need from you:

• Must be able to work in the office in Midvale, UT
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment
• Ability to work in both team and individual environments
• Willingness to learn additional skills and grow with the company
• Must live in the Salt Lake Valley

If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!