Engineer

Skill: Platform Reliability Engineer

Must Have Technical/Functional Skills:


Required Skills and Qualifications:
• 37 years of experience in platform engineering, IT operations, production support, DevOps, SRE, service management, or related technology roles.
• Strong knowledge of platform health, release management, patching, upgrades, regression testing, rollback planning, and production readiness.
• Hands-on understanding of SRE concepts such as SLIs, SLOs, error budgets, incident command, postmortems, toil reduction, and reliability reviews.
• Experience troubleshooting production issues using logs, metrics, traces, alerts, telemetry, dependency maps, and configuration data.
• Knowledge of observability, dashboards, alert tuning, anomaly detection, capacity management, performance analysis, and invocation frequency trends.
• Strong documentation, automation mindset, analytical thinking, communication, ownership, and cross-functional collaboration skills.

Roles & Responsibilities:

• The Platform Reliability Engineer operates and improves enterprise platforms that support IT operations, automation, observability, AI-enabled workflows, and business-critical services.
• The role ensures reliable, secure, scalable, and well-governed platforms through strong administration, SRE practices, release discipline, vendor coordination, self-service enablement, and continuous improvement.

Core Responsibilities:
• Administer platforms, access, integrations, configuration, onboarding, agent registration, inventory, dependency mapping, and lifecycle records.
• Maintain platform availability, performance, capacity, recoverability, observability, security posture, and operational readiness.
• Plan and execute upgrades, patching, releases, regression testing, rollback readiness, and post-release validation.
• Manage vendor escalations, licensing consumption, platform utilization, plugin governance, roadmap alignment, and service improvement actions.
• Enable self-service through workflows, catalogs, knowledge articles, automation, runbooks, and simplified support processes.
• Support ITSM practices for incidents, changes, problems, requests, assets, configuration, releases, and knowledge management.

Salary Range - $70,000-$90,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.