System Administrator

MSP OwnerLocation: Atlanta, GA / New York, NY - hybrid onsite Duration: 6 months GBaMS ReqID: 10255447Desktop Management - Infrastructure Services (IS)~IT IS_Service Desk~Service Desk Management~Accessibility and Assistive Technology - Proficiency in EUC, Client Windows Technologies, and Active Directory. Experience with third-party software and hardware. Excellent communication skills, both verbal and written. Familiarity with Client Assistive Software (Narrator, Magnify, ReadAloud), ZoomText ReadWrite TM etc - Strong problem-solving skills and attention to detail. Ability to learn new technologies and software quickly. Prime soft skills including attentive listening, patience, and effective documentation. Certifications in Client Desktop technologies, ITIL. Experience collaborating with developers, integration engineers, and third-party vendorsKey responsibilitiesEnd User Computing (EUC) Manage and support Client Windows Technologies and Active Directory.Using Knowledgebase documentation, guide, troubleshoot and maintain third-party software and hardware.Troubleshoot and resolve EUC-related issues.Assistive Technology Support Client Assistive Software (Narrator, Magnify, ReadAloud) and ZoomText ReadWrite TM etc.Provide training and assistance to end-users on assistive technologies.Stay updated with the latest developments in assistive technology and recommend improvements.Customer Management Listen attentively to customer issues and provide empathetic support.Document issues accurately and maintain detailed records.Keep customers informed and confident through regular updates and effective communication.Effectively use ServiceNow or Similar Helpdesk.Service Management - Collaborate with developers, integration engineers, third-party vendors, and stakeholders.Triage and prioritize issues to ensure timely resolution.Develop and maintain service management processes and documentation.