Conference Services Manager

Description Join Our Team and Enjoy: FREE Jekyll Island Annual Parking Pass FREE Team Member Meals The RESORT Experience the history and grandeur of the Jekyll Island Club Resort and the Jekyll Ocean Club Resort, two of the newest properties in the Noble House Hotels & Resorts collection. Truly an icon with so many stories to tell. Along with accommodations at the two resorts, and the Cottages, there are 5 F&B outlets, extensive in-door and outdoor event venues, and comprehensive recreational activities on the island. Come and be a part of the excitement and spend every day in sunny paradise with beautiful views! The JOB The Catering Conference Service Manager is responsible for the coordination and servicing of all group bookings along with some social/wedding events when assigned by DOC. ESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Anticipate guests needs, respond promptly and acknowledge all guests. Always maintain positive guest and employee relations. Familiarization with all hotel services/features and local attractions/activities to respond to guest inquires accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain knowledge of: 1. Assigned scheduled group functions, times, locations and requirements. 2. Location of all hotel function space and function room capacities and name of rooms. 3. All styles of meeting and banquet room settings. 4. Function room features-lighting, sound system, telephone capabilities, etc. 5. Menu Pricing, guarantee policies, payment policies, room rental charges, service charges, shipping and receiving charges. 6. Shipping and receiving policies, outside vendor services. 7. Banquet service standards. General working knowledge of all departments in the hotel to ensure successful planning and implementation of conventions. Effectively handle multiple events. The BENEFITS In return, you are rewarded with a competitive compensation package, including: Competitive salary with performance bonus plan Affordable medical, dental, vision, long-term and short-term disability, and life insurance benefits. Pet insurance too! 401k plan with employer matching after 1 year Complimentary meals Paid time off and holidays Free Jekyll Island annual parking pass Food & hotel discounts at Noble House Hotels & Resorts nationwide, for you and your family Career growth opportunities On Demand Pay - Your Pay before Pay Day Our CULTURE The passion of our people is our greatest asset. We are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. We provide our guests and members with exceptional service and most memorable experiences. People who best fit Jekyll Island Club Resort are sharp, hardworking, and reliable team players. Our VALUES Rooted In Family Stay A While Come As You Are Pay It Forward Do The Right Thing Make Things Better Happy To Help Requirements Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. #J-18808-Ljbffr