Technical Customer Success Manager

About us:

At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top-tier global investors, we recently secured a $36 million Series B to accelerate our mission.

Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64% risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go-to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real-time, AI-powered insights.

About the Role:
The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI’s product suite and strong technical problem-solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex’s product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes.

What You’ll Do:

• Technical Expertise and Configuration

• Enablement and Adoption

• Site-Level Success and Client Satisfaction

• Growth Influence and Strategic Alignment

• Cross-Functional Client Advocacy

What You’ll Need:

• Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise-level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities.

• Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem-solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus.

• Project Management: Proven ability to lead complex projects using modern project management methodologies for multi-phase projects with agility and attention to detail.

• Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts.

• Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment.

• Adaptability & Problem-Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift.

• Travel Requirements: Willingness to travel to client sites as necessary.

Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.