Card Operations Specialist I

Card Operations Specialist

Join Univest in Souderton and be part of a team that helps keep everyday banking running smoothly behind the scenes. We're looking for a detail-oriented Card Operations Specialist who can deliver exceptional support, solve problems with confidence, and help protect our customers through accurate, responsive service.

Responsibilities

Serve as a member of a team, partnering effectively to drive results under variable circumstances

Work with internal departments and external customers to answer inquiries and troubleshoot issues relating to cards, ATM processing, and debit card fraud management

Ability to quickly assess the likelihood of fraudulent situations and answer accordingly

Manage workflow for centralized card adds and maintenance and assist the Financial Centers with instant issue to ensure critical functions are handled accurately and timely

Assist vendor performance for delivery and problem resolution (examples in CPI Card Group, MasterCard, Jack Henry, NCR, Triton, Diebold)

Proactive fraud monitoring, identifying and escalating non-routine issues and exceptions, such as potential fraud situations and suspicious activity

Support new branch openings and closures for card functions

Provide recommendations and implement process changes to improve efficiency and reduce operational expenses

Provide backup assistance for other team members

Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.

Perform other duties as assigned.

Qualifications

High School Diploma (or GED equivalent) with 2-3 years of experience in a financial institution

Knowledge of Univest operating policies, procedures and State / Federal banking regulations with special emphasis on Regulation E compliance

Good customer service, written and verbal communication, and telephone skills

Must be well organized, detail oriented, analytical, and able to communicate effectively across internal departments and with external customers

Ability to work within a team environment to accomplish multiple priorities

Act as a change agent, demonstrating a willingness to adapt to and improve systems, procedures, and business areas

Prior experience with Jack Henry, Synergy, and industry specific software a plus

Proven ability to make decisions to protect customers and corporate resources when presented with appropriate data, relying on little to no supervision and in the presence of looming deadlines

Wage Range:

The salary for this position ranges from $18.00 to $24.00 hourly

Benefits Overview:

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
• Holiday Time Off: 11 paid holidays
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.