Benefits Customer Service Representative (Temporary)
$18 per hourArthur J Gallagher & Co
Benefits Customer Service Representative
Join Gallagher and make a real difference in employees' lives. As a Benefits Customer Service Representative, you'll help members understand their benefit options, answer questions, and confidently choose the coverage that best meets their needs. No sales, no cold callingjust meaningful customer support.
Position Details:
- This is a temporary position starting on 9/28/2026 and will go through November. There may be an opportunity to be converted into perm employee upon successful completion of the project.
- Competitive Pay: $18/hr (unlicensed) or $21/hr (Life & Health licensed)
- Location: Onsite at our Las Vegas office (777 N. Rainbow Blvd., Las Vegas, NV 89107). This is a fully onsite role.
- Schedule: MondayFriday Training: 8:00 AM 4:30 PM After Training: 8-hour shifts between 5:00 AM 6:00 PM
Please note, we are doing a hiring event on Tue., 9/1 from 9am - 2pm where we will be interviewing for this role!
How You'll Make An Impact:
- Serve as a trusted resource for members navigating their benefit options
- Resolve eligibility, enrollment, and claims-related questions with professionalism and care
- Deliver exceptional customer service while building positive relationships with every caller
- Partner with insurance carriers, providers, and internal teams to quickly resolve member concerns
- Guide employees toward informed benefits decisions that support their needs
About You:
- Required: High school diploma 1+ year of customer service experience Strong typing and basic computer skills
- Preferred: Bilingual Spanish Life & Health License Benefits experience Microsoft Office proficiency
Success Traits:
- Excellent communication and active listening skills
- Customer-first mindset with a passion for helping others
- Professional, empathetic, and solution-oriented approach
- Ability to build trust and rapport with every caller
If you enjoy helping people, solving problems, and delivering exceptional service, we'd love to hear from you!
Vacancy posted 12 hours ago
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