Self Service Counter Sales Associate

Job Title

This position is primarily responsible for sales and customer service at an Aesop self-service location.

Counter Sales Associates carry out the mission and objectives of to achieve the desired outcomes. Sells salvaged autos, parts and accessories to individual customers, body and mechanical shops. Builds relationships with existing and new customers to continue to create trust. Represents the company professionally and ethically possessing a high level of integrity.

Key Responsibilities and Essential Job Functions

1. Customer Relations

• Serves as the primary point of contact with all customers, treating each one with courtesy and respect.
• Maintains and builds relationships with new and existing customers.
• Embodies Aesop Auto Part's core values.
• Skilled in the art of listening. Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
• Answer parts or auto requests in a manner that offers the best customer experience while supplying the best solution available for the customer's situation.

2. Drives Sales

• Provides pricing, product information, lead time information, and updates to customers as necessary.
• Develop new customers and continue to increase the number of customers being serviced.
• Manage existing orders regularly in an effort to minimize any issues that may negatively affect the customer experience.
• Follow up on existing quotes and leads by reaching out to customers in the form of communication they prefer.
• Offers different approaches to the same process inspiring innovation.
• Meets sales team objectives.
• Work the sales phone cue.
• Quotes formally and informally as needed.

3. Administrative

• Enter orders correctly within system, work within timeframes to expedite orders
• Ensures CRM database is maintained; both accurately and timely.
• Responsible for all COD collections on all drop ship transactions. Follow up on all warranty and core returns because those can also lead to open COD issues.
• Obtain credit information about prospective customers.
• Incorporates technology in the sales process as needed.
• Reports virtually all communication, verbal and written, to Sales Manager daily.

4. Business Acumen

• Present self in a professional manner.
• Clear communication with all departments of production and order fulfillment with respect while maintaining a customer-minded form of communication.

5. Perform Other Duties as Assigned

• Works in customer-facing environment when onsite.

Qualifications & Requirements

Previous automotive sales experience a plus.

• Strong written and verbal communication skills are required with a commitment to act with an elevated level of professionalism during all transactions both internally and externally.
• Ability to read, write and comprehend instructions, short correspondence, and memos.
• Reacts well and positively under pressure while showing courage and taking action.
• Proficiency in Microsoft Office, primarily Excel and Word with the aptitude to learn new systems and software.
• Operates office equipment, such as fax machines, copiers, phone systems, and cell phones.
• Honesty/Integrity. Do not cut corners ethically always speaking plainly and truthfully.
• Must be able to work collaboratively across functions. Share expertise with others.
• Must demonstrate strong attention to detail and strong organization skills with the ability to prioritize and manage multiple tasks.

Physical Demands & Work Environment

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position for the majority of the workday.
• Occasionally move about facility.
• Ability to use both hands regularly with enough dexterity to complete essential functions.
• Occasionally lift, move, and carry objects and materials up to 50 lbs
• Expected Work Hours 8 a.m. - 5 p.m. local time, Monday through Friday
• Ability to work occasional overtime as needed as determined by the employee's supervisor

Benefits:

• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off
• Holiday pay
• Health savings plans