IT Desktop Support Technician
RennerBrown Staffing
Job Description
Job Description
Key Accountabilities:
- Regular and predictable onsite attendance and punctuality
- Respond to Help Desk IT incident and service request tickets
- Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices
- Deploy, maintain, and troubleshoot Android and iOS devices
- Troubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, Citrix
- Imaging of PC’s
- Assist employees with computer, printing, and networking issues
- Liaise with third-party support and PC equipment vendors as needed
- Research issue resolutions and create / update documentation
- Maintain adherence to compliance regulations
- Microsoft office and 365 Support
Skills:
- Demonstrated technical knowledge of network and PC hardware, including Windows 7 and Windows 10
- Ability to research PC issues and products as required
- Experience working in a team-oriented, collaborative environment
- Experience with a Microsoft Active Directory environment
- Understanding of basic TCP/IP protocols and network connectivity
- Computer hardware (A+ certification or equivalent experience)
- Must be able to lift and handle equipment of up to 50lbs
- Experience with Microsoft Office365 applications
- Experience with Help Desk ticketing systems
Vacancy posted 23 days ago
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