IT Desktop Support Technician

RennerBrown Staffing

Bedford, OH

Job Description
Job Description
Key Accountabilities:
Regular and predictable onsite attendance and punctuality
Respond to Help Desk IT incident and service request tickets
Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices
Deploy, maintain, and troubleshoot Android and iOS devices
Troubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, Citrix
Imaging of PC’s
Assist employees with computer, printing, and networking issues
Liaise with third-party support and PC equipment vendors as needed
Research issue resolutions and create / update documentation
Maintain adherence to compliance regulations
Microsoft office and 365 Support
Skills:
Demonstrated technical knowledge of network and PC hardware, including Windows 7 and Windows 10
Ability to research PC issues and products as required
Experience working in a team-oriented, collaborative environment
Experience with a Microsoft Active Directory environment
Understanding of basic TCP/IP protocols and network connectivity
Computer hardware (A+ certification or equivalent experience)
Must be able to lift and handle equipment of up to 50lbs
Experience with Microsoft Office365 applications
Experience with Help Desk ticketing systems

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Vacancy posted a month ago

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