Account Representative

About the Position The Account Representative will serve as the voice and face of our customer experience, operating as the primary point of contact for clients. This position will act as a liaison between warehouse operations and the client/customer, ensuring operational execution to meet or exceed customer and business needs, initiating, managing, and completing special projects as prescribed. The Account Representative will perform other administrative duties as assigned by site management. Functions Develops, cultivates, and maintains strong professional relationships with all clients. Communicates and promptly responds to clients by email, phone, MS Teams, and other methods of communication. Provides daily administrative support to clients and site management. Generates custom reports, process documentation, data files, and key metrics. Assists with challenging issues, investigates, and facilitates resolution of escalated matters from clients and management. Manages client projects and special requests as needed. Qualifications College degree or completion of high school and a minimum of 5 years customer service experience. Minimum of 1 year of experience in distribution, logistics or warehousing environment. Must possess excellent verbal and written communication, and organizational skills. Must be able to multi-task in a fast-paced environment. Problem-solving skills with attention to detail and follow-up. Ability to manage multiple priorities and tasks within critical deadlines. Must have strong computer skills, including MS Office Suite Software. Advanced skill in MS Office (Excel, Word, PowerPoint) preferred. Competencies Action Oriented – Taking on new opportunities and touch challenges with a sense of urgency, high energy, and enthusiasm. Collaborates – Building partnerships and working collaboratively with others to meet shared objectives. Decision Quality – Making good and timely decisions that keep the organization moving forward. Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations. Travel Requirements No travel required Disclosures For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Per company policy, all internal job postings expire 14 days from the date they are posted. The approximate pay range for this job is: $24.76 - $37.09 Benefits offered Medical insurance including HSA, HRA, and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. #J-18808-Ljbffr