Lead Customer Service Representative
Virtual Vocations Inc
Handling escalated member concerns, the full-time Lead Customer Service Representative will provide Help Desk support for the Customer Service Team and assist with resolving inquiries submitted via various communication channels in a remote environment. Key responsibilities: Manage escalated member inquiries and provide timely resolutions through phone, chat, email, or fax Support the Customer Service team by operating the Help Desk and assisting with technical issues Identify trends in escalations and collaborate with management to enhance training and improve customer service processes Required qualifications: GED or High School diploma with technical medical knowledge; college coursework is desirable Minimum of 2 years of call center or customer service experience Strong analytical skills and technical acumen, including proficiency in word processing, spreadsheets, and database management Ability to work independently and collaboratively within a team environment Demonstrated leadership and customer service orientation
Vacancy posted 4 days ago
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