Hospitality Ambassador

Hospitality Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview: The Hospitality Ambassador serves as the cornerstone of workplace experience, creating welcoming, functional environments that enable colleagues and visitors to thrive. This role blends front-of-house hospitality with proactive facilities coordination, ensuring every touchpointfrom first impressions to daily interactionsreflects JLL's commitment to exceptional service and operational excellence.

Mission: Deliver memorable workplace experiences that foster productivity, collaboration, and well-being while maintaining seamless operations across shared spaces.

Core Responsibilities:

Guest Experience & Front-of-House Operations

• Provide warm, professional greetings and assistance to colleagues, clients, and visitors
• Manage communications including phone calls, emails, and in-person inquiries with responsiveness and clarity
• Maintain an impeccably presented lobby and reception area that reinforces a professional, welcoming atmosphere
• Uphold building security protocols and emergency procedures, ensuring safety compliance at all times

Workplace Experience & Event Support

• Support colleague engagement initiatives, workplace events, and community-building activities
• Ensure meeting spaces are properly configured, clean, and fully equipped
• Arrange meeting refreshments (coffee, water, snacks) and manage catering logistics for tenant events
• Direct food delivery personnel efficiently to minimize disruption

Facilities Coordination & Space Management

• Monitor and replenish supplies in shared spaces including kitchens, break rooms, conference rooms, and copy centers
• Maintain cleanliness standards in communal areas by loading/unloading dishwashers and coordinating with cleaning teams
• Perform basic troubleshooting of office equipment (printers, copiers) and escalate technical issues appropriately
• Log and track service requests in client and building work order systems, ensuring timely resolution
• Collaborate with facilities, maintenance, and security teams to address space-related concerns proactively
• Provide administrative support to the facilities management team as needed

Required Qualifications:

Education & Experience

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 1-3 years of experience in customer service, hospitality, facilities coordination, or property management

Core Competencies

• Exceptional interpersonal and communication skills with a service-oriented mindset
• Professional presence and polished demeanor in all interactions
• Proficiency with Microsoft Office Suite and ability to learn building management software
• Strong organizational skills with ability to multitask effectively in dynamic environments
• Detail-oriented with proactive problem-solving capabilities
• Physical capability to perform light facility maintenance tasks (lifting up to 25 lbs, standing for extended periods)
• Schedule flexibility to accommodate varied shifts, including occasional evenings or weekends

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

59,400.00 59,400.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site New York, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay