Office Assistant - Pulmonary & Sleep Specialists

Newport News, Virginia Hiring Range $16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Overview Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed. What you will do Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc. Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques. Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary. Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings. Qualifications Education High School Diploma or GED, Minimum (Required) Experience 1 year Medical Office experience (Preferred) To learn more about being a team member with Riverside Health System visit us at If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities. Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is — and is not — part of our hiring process. Learn more about how to recognize a legitimate Riverside job opportunity and what to do if you suspect a scam by visiting this site.