Greeter Guest Services

Job Description

Job Description

Job Overview
As the primary point of contact for our event participants, you will own the entire registration lifecycle. Your goal is to deliver a seamless, welcoming, and high-efficiency arrival experience. You will manage data, resolve system issues, and provide top-tier customer service before, during, and after our conventions.

Core Responsibilities

• Manage Pre-Event Registration: Administer online portals, handle group bookings, and process exhibitor or sponsor ticket packages.
• Support Attendees: Answer inquiries regarding ticket fees, scheduling, and hotel logistics via phone and email.
• Lead On-Site Check-In: Greet guests, scan digital confirmations, process walk-up payments, and print name badges on demand.
• Distribute Event Materials: Hand out corporate swag, programs, lanyards, and directional guides smoothly.
• Maintain Data Integrity: Update database records, track real-time attendance metrics, and compile final post-event reports.
• Troubleshoot Technical Issues: Solve scanner malfunctions, resolve payment platform errors, and handle registration discrepancies quickly.

Qualifications & Skills

• Experience: 1–3 years in event registration, hospitality, or administrative customer service.
• Tech Savvy: Proficient with event software (e.g., Cvent) and Microsoft Excel.
• Communication: Exceptional verbal and written skills with a calm demeanor under pressure.
• Organization: Sharp attention to detail to minimize data entry or printing errors.
• Stamina: Ability to stand for long periods and lift up to 20 lbs of event materials.

Event Registration Specialist:  These professionals manage the attendee registration process, often using software like Cvent. Their duties can include setting up online systems, processing registrations, handling inquiries, maintaining records, coordinating materials like badges, and managing the on-site registration desk. They may also coordinate temporary staffing and travel to events.

What We Offer.

• Opportunities to network with industry leaders at major events.
• A fast-paced, collaborative, and exciting team environment.

Join us in creating memorable experiences for every visitor! This paid role offers a dynamic environment where your enthusiasm makes a difference. We value proactive individuals who thrive on delivering exceptional guest services while ensuring safety and operational excellence.

Work Location: In person

At PrideStaff, it’s all about you. Whether you’re an entry level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top .5% in the industry tell us we are doing something right.

Company Description

At PrideStaff, it’s all about you. Whether you’re an entry level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top .5% in the industry tell us we are doing something right.