Experienced Veterinary Client Service Representative (Westlake Village, CA)

VCA Westlake Village Animal Hospital in Westlake Village, CA is seeking an

extraordinary Veterinary Client Service Representative (CSR) to join our team. We will consider both full-time and part-time employment for the right candidate.

Pay Range (based on experience): $20.50 - $22.50/hour

Position Overview:

As a CSR, you’ll be the first point of contact for clients - whether on the phone, at the front desk, or online. Your role is critical in ensuring a smooth experience for both clients and patients, from check-in to check-out, while supporting our veterinary team with scheduling, communication, and medical record maintenance.

Check out our website to learn more about us:

You can also find us on Facebook and Instagram (@vcawvah)

What You’ll Do:

• Greet clients warmly and compassionately in person and over the phone

• Schedule appointments and manage the calendar efficiently

• Process payments, invoices, and estimates

• Maintain accurate and organized medical records

• Coordinate patient flow and assist with client education

• Handle emotionally sensitive situations with empathy and professionalism

What We’re Looking For:

• 2+ years of experience as a veterinary receptionist or CSR (preferred)

• Knowledge of veterinary terminology and common procedures

• Strong communication and multitasking skills

• A calm, compassionate demeanor and team-focused attitude

Preferred Skills:

• Team Player

• Experience handling client conflict or end-of-life support

• Understanding of basic veterinary treatments or medications

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation for full-time associates. All associates will receive sick days benefits, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com