Account Supervisor

Job Title:  Account Supervisor 
Job Location:  Seattle-USA-98188 
Work Location Type:  On-Site 
Salary Range:  $81,000.00 - 85,000.00

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

What You’ll Do (Your Impact)

The Accounts Supervisor is responsible for leading and developing a team of Flight Coordinators to ensure the successful execution of daily airline catering operations. This role serves as a critical link between airline customers and internal departments, ensuring seamless communication, operational excellence, and exceptional customer service.

 

The Accounts Supervisor drives operational accuracy, staffing effectiveness, and compliance with company policies, customer requirements, and safety standards. In a fast-paced, deadline-driven environment, this position is accountable for monitoring service delivery, resolving customer concerns, supporting service recovery efforts, and identifying opportunities for continuous improvement.

 

Success in this role requires strong leadership, organizational, and problem-solving skills, along with the ability to foster a culture of accountability, teamwork, safety, and customer focus. The Accounts Supervisor plays a critical role in ensuring operational goals are achieved while consistently meeting or exceeding customer expectations.

Main Accountabilities

How You'll Make a Difference

• Lead, coach, and develop a team of Flight Coordinators by overseeing staffing, scheduling, training, performance management, and employee development to ensure consistent execution of customer requirements and operational standards.
• Serve as a key liaison between airline customers and operational teams, partnering with Account Managers to address customer concerns, operational disruptions, service recovery efforts, and special requests while maintaining strong customer relationships.
• Coordinate and communicate flight schedule changes, catering updates, customer requirements, and operational priorities to ensure seamless execution across all departments and stakeholders.
• Collaborate closely with Account Management, Operations, Transportation, Production, Warehouse, and Quality teams to support daily flight execution, resolve service issues, and drive operational excellence.
• Analyze operational performance, customer feedback, audit findings, FAC metrics, and delay data to identify trends and implement corrective actions that improve service levels and overall performance.
• Ensure compliance with customer specifications, food safety regulations, GMP standards, quality assurance requirements, and company policies through regular audits, inspections, and operational oversight.
• Oversee inventory controls, equipment management, supply ordering, product labeling compliance, and other administrative functions necessary to maintain operational readiness.
• Develop, implement, and maintain standardized processes, best practices, and continuous improvement initiatives that enhance efficiency, accountability, service quality, and customer satisfaction.
• Monitor staffing levels and operational workload to ensure adequate coverage and effective resource allocation in a dynamic, deadline-driven environment.
• Support employee engagement by fostering a culture of accountability, teamwork, safety, customer focus, and continuous improvement.
• Partner with leadership teams to identify operational challenges, recommend solutions, and drive initiatives that support departmental and organizational goals.
• Ensure timely and accurate documentation, reporting, and communication related to customer accounts, operational performance, compliance activities, and service recovery efforts.

Knowledge, Skills and Experience

What We’re Looking For in a Candidate

• 3+ years of leadership experience in airline catering, aviation operations, logistics, manufacturing, food service, or a related high-volume operational environment.
• Proven experience leading, coaching, and developing frontline teams in a fast-paced, deadline-driven environment with a strong focus on safety, quality, and operational performance.
• Demonstrated ability to coordinate customer requirements and manage complex, time-sensitive service requests while maintaining a high level of customer satisfaction.
• Strong relationship-building skills with the ability to effectively collaborate across departments and establish productive partnerships with customers and internal stakeholders.
• Working knowledge of food safety regulations, Good Manufacturing Practices (GMP), HACCP principles, quality assurance standards, and compliance requirements.
• Experience conducting audits, compliance reviews, and operational assessments to ensure adherence to customer specifications, regulatory requirements, and company policies.
• Knowledge of inventory control processes, equipment management, supply planning, and ordering procedures within an operational environment.
• Strong analytical, problem-solving, and decision-making skills with the ability to identify operational gaps, implement corrective actions, and drive sustainable improvements.
• Experience utilizing operational metrics, customer feedback, and performance data to improve service levels, efficiency, and overall operational effectiveness.
• Ability to develop and deliver training programs, support onboarding initiatives, and drive employee performance and professional development.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and reporting tools.
• Excellent written and verbal communication skills with the ability to effectively communicate and influence stakeholders at all levels of the organization.
• Strong organizational skills with the ability to manage multiple priorities, adapt to changing business needs, and consistently meet critical operational deadlines.
• Valid driver's license with the ability to travel within operational areas as required.

 

Preferred Qualifications
• Knowledge of airline catering operations, aviation logistics, airline customer service standards, and flight execution processes.
• Experience in large-scale food manufacturing, distribution, fulfillment, warehousing, or other high-volume operational environments.
• Exposure to continuous improvement methodologies such as Lean, Six Sigma, Kaizen, or other operational excellence frameworks.
• Experience supporting teams through periods of rapid growth, operational change, process transformation, or organizational restructuring.
• Familiarity with airline catering systems, inventory management platforms, workforce management tools, and operational reporting systems.
• Bilingual communication skills are a plus.
• Internal experience within airline catering, food production, or aviation support operations strongly preferred.

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.