Head of Operations & Business Management

Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide. At Pet Food Experts (PFX) , we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry. The Operations Supervisor oversees the 3PL team and ensures efficient, accurate order fulfillment. The Operations Supervisor is a strong, goal-oriented leader who develops their team, upholds quality, and champions Pet Food Experts’ vision and strategy in all daily operations Schedule: Monday-Friday: 5am Start Application Deadline: No deadline Embodies and models PFX’s core values of Family, Inclusion, Curiosity, Humility, and Dependability. Supervise, train, and mentor the Outbound team, fostering a positive and productive work environment through hands-on coaching and development. Oversee order fulfillment, loading, and 3PL processes, ensuring quality through quality control checks, efficiency, and on-time delivery to meet customer requirements Coordinate repairs with relevant departments and enforce quality control checks to uphold safety and efficiency standards. Ensure Enforce all safety regulations and company policies to ensure a safe working environment. Lead and adapt to organizational changes, fostering a culture of continuous improvement. while leveraging data for decision making. Conduct pre-shift meetings (stretch) to communicate priorities, monitor morale, and provide hands-on coaching to guide employee success. Family, Inclusion, Curiosity, Humility, and Dependability Certified to operate warehouse equipment (forklift, reach truck, electric pallet jack) Proficient in WMS, inventory control, and Google Workspace Familiar with barcode systems, voice-pick technology, and EDI (preferred) Skilled in planning, prioritizing, and managing daily operations Experience in recruiting, training, and building a positive team culture Able to read and understand English, including numbers and written instructions Follow @LifeatPFX to explore employee spotlights, real team moments, and an authentic look at how our culture comes to life across our network. Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.