Service Technician II

DEPARTMENT: Technical Services FLSA : Non-Exempt SUMMARY: This position is responsible for providing exceptional service and repair for the ACT product lines while upholding quality standards. DUTIES AND RESPONSIBILITIES Provide service for assigned ACT product lines. Diagnose and repair electronic equipment and mechanical components that are damaged, malfunctioning, or in need of replacement. Quality control for new and demo equipment needed for the sales team. Quality control for equipment that has been repaired or serviced. Provide basic customer support via CRM system. Prioritize equipment repairs, keeping customers & stakeholders informed on repair status. Maintain proper records related to labor performed and inventory management. Ensure a clean, organized, and safe work environment. Perform other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS High school diploma, GED, or previous experience. Minimum 1 year of previous experience in live event production involving fixture or electronics installation, maintenance or repair, or minimum 6 months as Service Technician I at ACT Entertainment. Proficiency in computer software (Windows, Microsoft Office). Problem solving abilities, able to troubleshoot in order to diagnose and repair. Proficiency with the use of diagnostic and repair tools such as multimeter, oscilloscope, DMX tester, soldering equipment. Attention to detail to ensure parts are installed correctly and maintained to high-quality standards. Ability to multi-task and work effectively in a team-oriented environment. Ability to read circuit diagrams. Ability to self-manage time and projects but also work well with a team. Strong communication skills, with the ability to interact professionally and courteously with customers and colleagues. Willingness to work flexible hours, including nights and/or weekends as needed. TRAVEL REQUIREMENTS Ability to travel up to 10%, within the US and Canada, as required by the role, dependent upon customer support and training needs. Must have or be able to obtain a valid passport and driver's license. PHYSICAL DEMANDS AND WORK ENVIRONMENT Occasionally required to stand. Occasionally required to walk. Continually required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Occasionally works near moving mechanical parts. While performing the duties of this job, the noise level in the work environment is usually quiet. The employee must lift and/or move up to 50 pounds. #J-18808-Ljbffr ACT Entertainment