Operations Specialist

Operations Specialist

Ready to grow your career in operations? Let's make it happen. ActionLink is expanding and looking for a detail-driven, collaborative Operations Specialist to join our team. As a leader in retail marketing solutions, we bring innovative tech to life through impactful merchandising and in-store experiences—and you'll help power that success.

What you'll do:

• Partner with our account team to support client sales programs from start to finish.
• Help drive execution, track performance against key goals, and keep projects running smoothly across timelines and teams.
• This is a client-facing role where you'll build strong relationships, analyze results, and help identify smarter, more efficient ways to deliver success.
• If you're organized, analytical, and thrive in a fast-paced, team-focused environment, this is your chance to make an impact.

Schedule and what we offer:

• 35 hours per week: Monday through Friday
• Approx 7 hour shifts per day. Some weekend support may be needed on occasion.
• $22.00 to $25.00 per hour commensurate with experience
• Remote work with occasional travel for meetings
• Laptop plus monthly internet/phone stipend
• W2 employment with biweekly pay schedule & direct deposit
• Paid vacation & sick time
• 401(k) option with employer match

Key responsibilities:

• Serve as the key point of review for rep reported data and quality control.
• Maintain quality results while performing repetitive tasks in a highly detailed environment.
• Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client.
• Collaborate, communicate, and partner with all cross-functional teams to provide successful results.
• Communicate program goals and provide strategic written communication and project oversight for all details within ActionLink management systems.
• Structure and execute project-specific quality assurance analysis.
• Assist with fulfillment orders and administration when needed based on capacity.
• Report program performance results and initiate continuous improvements.

Talent and skills we are looking for:

• Strong proficiency with Microsoft Excel
• Some account management or relevant business operations experience with direct client interaction
• Ability to build and foster business relationships at multiple levels
• Skilled at collaborating and problem solving with demonstrated critical thinking skills
• Proven time management and organizational skills
• Exceptional verbal and written communication skills

We are an equal employment opportunity employer