Senior People & Culture Manager

Job Description The Senior People & Culture Manager plays a critical leadership role in shaping and sustaining a best‑in‑class colleague experience aligned with the standards of an ultra‑luxury hospitality environment. This role is responsible for leading core People & Culture functions including talent acquisition strategy, engagement, performance management, compliance, and colleague relations, while elevating operational excellence across all People & Culture practices. Acting as a trusted partner to department leaders, the Senior Manager drives consistency, accountability, and innovation—ensuring all people practices reflect the spirit, service philosophy, and ambition of Raffles Boston. What You Will Do People Strategy & Business Partnership Serve as a strategic partner to department leaders, aligning People & Culture initiatives with operational goals and business priorities Provide guidance on organizational design, workforce planning, and talent development strategies Coach leaders on performance management, employee relations, and leadership effectiveness Support execution of engagement strategies that enhance retention, morale, and culture Talent Acquisition & Workforce Planning Lead full‑cycle recruitment strategy for management and critical roles, ensuring alignment with Raffles service standards Partner with hiring managers to identify talent needs and implement proactive sourcing strategies Elevate employer branding and candidate experience consistent with a luxury flagship property Guide and mentor junior team members on recruitment best practices Employee Relations & Engagement Act as primary point of contact for complex employee relations matters, ensuring fair, consistent, and compliant outcomes Foster a culture of trust, respect, and open communication across all levels of the organization Lead investigations, resolve concerns, and provide recommendations to leadership Support and monitor engagement initiatives, ensuring measurable progress and sustained impact Performance Management & Development Drive performance management processes including goal setting, reviews, and development planning Support leadership in identifying high‑potential talent and succession planning opportunities Facilitate training and development initiatives to strengthen leadership capability and colleague experience Champion a culture of continuous feedback and growth Compensation, Benefits & Compliance Oversight Oversee benefits administration and colleague education, ensuring understanding and engagement Ensure compliance with all federal, state, and local labor laws and company policies Monitor key HR metrics (turnover, absenteeism, engagement) and provide actionable insights Maintain accuracy and integrity of HR systems, reporting, and personnel records Operational Excellence & Process Leadership Ensure consistent execution of People & Culture processes and standards across departments Identify opportunities for process improvement and implement scalable, efficient solutions Support audits, reporting, and compliance initiatives aligned with brand and ownership expectations Partner with leadership to embed People & Culture priorities into daily operations Qualifications Experience & Qualifications Minimum 4 years of progressive Human Resources experience, preferably within luxury hospitality or a related service industry Previous leadership or supervisory experience required Strong knowledge of employment law, HR best practices, and employee relations Proven ability to influence, coach, and partner with senior leaders Bachelor’s degree in Human Resources, Hospitality, Business, or related field preferred A passion for luxury hospitality and people‑first leadership Strong interpersonal, communication, and problem‑solving skills Ability to balance strategic thinking with operational execution High level of professionalism, confidentiality, and integrity A proactive, solutions‑oriented mindset with strong attention to detail Leadership Style & Personal Attributes Serve as a visible, credible, and approachable leader who embodies the Raffles service ethos Foster an inclusive and engaging workplace environment rooted in respect and belonging Lead with emotional intelligence, discretion, and sound judgment Balance warmth and empathy with accountability and performance standards Work Environment & Physical Requirements Flexible schedule based on operational needs of a luxury hotel environment Active presence across hotel and residential spaces, engaging with colleagues and leadership Ability to thrive in a dynamic, fast‑paced, and high‑touch environment Additional Information Salary Range: $85,000.00 to $90,000.00 Employee benefit card offering discounted rates at Accor worldwide for you and your family. Excellent Company benefits including medical, dental, vision and life insurance. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities #J-18808-Ljbffr Raffles Hotels & Resorts