Director of Environmental Services

Job Description

Job Description

Environmental Services/Laundry Director - Exempt

At Croasdaile Village, we value and recognize the importance of supporting, training and retraining our staff. Our mission of providing excellent services leading to an abundant life is an important goal of our Continuing Care Retirement Community (CCRC).
Croasdaile Village provides competitive salaries, educational opportunities and a comprehensive benefit package. We are an equal opportunity employer and a drug-free workplace.

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu, and COVID-19 vaccine status. Please note that all employees are required to provide proof of COVID-19 vaccination, or submit a COVID-19 Vaccination Declination, as a condition of employment.

SUMMARY

The Environmental Services Director is responsible for combined services of Housekeeping and Laundry Services. The Director oversees the care and cleaning of all aspects of the physical plant, procuring supplies, chemicals and equipment, assisting with budget preparation, adhering to and enforcing all company policies and procedures and operating within established budgetary guidelines.

SUPERVISORY RESPONSIBILITIES

Manages 4 subordinate supervisors, 1 team leader and 1 EVS Manager who supervises a total of 59+ employees in the Environmental Services department. Manages 1 supervisor and 5 or more additional employees in the Laundry Services department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Environmental Services

Supervises the performance of all housekeeping personnel through personal inspections, subordinate supervisors and other quality control techniques.

Establishes standards and procedures for housekeeping staff; plans work schedules to ensure adequate service; and oversees attendance, overtime, absence coverage, staff retention, supervisor development, and documented competency assessments.

Selects, trains, evaluates and disciplines all housekeeping personnel. This will include the coordination of Hazardous Materials Training.

Keeps required records, reports and studies.

Inspects all housekeeping equipment regularly for proper functioning and safety.

Coordinates apartment refurbishing with the Plant Services Director & Marketing Director.

Regularly inventories supplies and equipment, established PAR levels and ensures purchases are held within the established budget.

Investigate new and improved cleaning instruments and methods.

Inspects and ensures all guest rooms are hotel standard consistent for guests of the community.

Stays abreast of product availability and quality of current condition of existing product.

Assures all policy and procedures and safety practices are adhered to by all Housekeeping/Custodial service staff.

Serves on the community Safety Committee.

Implements and monitors safety program of the department and all infection control policies and procedures.

Orders necessary supplies, chemicals and equipment.

Evaluate vendor performance/ pricing, coordinating service agreements, recommending equipment replacement, and planning major purchases.

Tests and evaluate new products to improve efficiency.

Complies with all federal, state and local codes, laws and regulations governing the Community and the Community Health Center.

Delegates authority to supervisory staff for task details to facilitate the smooth flow of materials and services.

Coordinates department functions with those of other departments.

Participates in the research, preparation and submittal of the department budget.

Operates the Department within budget guidelines.

Attends in-service training and education sessions, as assigned.

Respond to concerns and following through until issues are resolved with residents and departments.

Performs specific work duties and responsibilities as assigned by supervisor.

Laundry Services

Supervise the Laundry Supervisor, providing guidance, mentorship, and performance evaluations to support effective daily operations.

Indirectly oversee laundry staff through the Laundry Supervisor, ensuring appropriate training, staffing levels, and work schedules are in place.

Set departmental expectations and provide leadership to ensure staff deliver safe, timely, and high-quality service.

Develop and implement policies and procedures related to laundry operations, infection control, and safety.

Ensure departmental practices comply with local, state, and federal regulations, including OSHA and CDC guidelines for healthcare laundry operations.

Monitor service quality and resident satisfaction through audits, feedback systems, and collaboration with nursing, housekeeping, and resident services teams.

Resolve escalated concerns from residents or families regarding laundry service, working closely with the Laundry Supervisor to implement corrective actions.

Manage department budget including labor, supplies, and equipment expenditures.

Oversee inventory control systems for linens, garments, and supplies to maintain optimal stock and reduce loss or waste.

Collaborate with the Laundry Supervisor and Facilities or Maintenance teams to coordinate preventive maintenance and urgent repairs.

Coordinate closely with Nursing, Environmental Services, and Administration to align laundry services with the overall needs and goals of the CCRC.

Hospitality Promises

You will be expected to greet all warmly, by name and with a smile.

You will be expected to treat everyone with courteous respect.

You will strive to anticipate our resident’s needs and act accordingly.

You will listen and respond enthusiastically in a timely manner.

You will hold yourself and others accountable.

You will make our residents feel important.

You will embrace and value everyone’s differences.

You will ask “Is there anything else I can do for you?”

You will maintain a high level of professionalism, both in conduct and appearance, at all times.

You will pay attention to details.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be CPR certified within 30 days of employment. CPR certified within 30 days of employment.

EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school is preferred; Three to five years of related experience and prior management experience is required.

Knowledge

Infection prevention and control practices for healthcare laundry. OSHA regulations and environmental safety standards. Budgeting, inventory control, and staff scheduling.

Some highlights of our COMPREHENSIVE Benefit Package for qualifying full-time and part-time Team Members may include:

• 128+ hours of annual Paid Time Off PLUS Holiday Pay and PTO Sellback/Cash-in
• Choices of affordable and comprehensive Health Insurance options for Employee, Child, Family and/or Spouse Dental Plan
• Prescription Drugs Plan
• Vision Plan
• 403 (b) Plan (retirement plan with employer matching program)
• Tuition Reimbursement & Employee Scholarships
• Group Term Life/AD&D
• Long Term Disability
• PTO (Paid Time Off) and Paid Holidays
• Flexible Spending Account
• Dependent Care Account
• Short-Term Disability Insurance, Cancer, Critical Illness and Whole Life Insurance
• Wellness Plan that is attached to the medical benefits
• Employee Assistance Program and Work-Life Services
• Reduced fees for onsite Massage Therapist and Chiropractor Payroll Deduction for Meals (onsite dining room)
• Access to resident pool, fitness center and scenic walking trails