Operations Support Representative

Job Description

Job Description

Summary: Operations Support Representatives work as a team to facilitate the day-to-day operational requirements necessary to support the various financial services and products the Bank provides to customers. The group assumes the daily responsibilities of bookkeeping, debit card & ATM support, wire transfers, online banking, reconciliation of various accounts, investigating and resolving customer inquiries, and researches and rectifies various processing errors. Maintains control records and offers various other support functions to the retail staff. Detect and monitor potential fraud risk. 

Primary Accountabilities:

• Research and resolve customer inquiries related to all retail services.
• Monitor and process various operations reports.
• Review incoming mobile deposits.
• Process return items and chargebacks.
• Process daily overdrawn accounts.
• Research and correct unposted & processing errors through the appropriate systems.
• Print, prepare and mail back office bank checks and notices.
• Manages and processes all domestic and international wire transfer activity, incoming and outgoing.
• Performs and reviews file maintenance of various tasks for accuracy.
• Prepare and post daily entries for various department tasks.
• Reconciles assigned accounts monthly.
• Charge off overdrawn checking accounts based on operations reporting.
• Compiles monthly information and reports for management and board review. 
• Process court orders - subpoenas, garnishments, tax levies and liens.
• All duties related to Debit Card/ATMs
• Assist branches with all situations relating to operations responsibilities
• It is the responsibility of every Bank employee to maintain an effective BSA/AML/OFAC internal control structure, including suspicious activity monitoring and reporting. Every employee that comes in contact with a reportable and/or a suspicious activity should obtain the proper documentation and file the appropriate report in a timely manner.
• Other duties as assigned

Education/Experience:

• High School diploma required
• Bachelor’s degree preferred
• 5 years of general Banking experience preferred
• 1-2 years of bookkeeping preferred
• 2 years of online banking experience preferred
• Must be very knowledgeable on Teller and Bank policies and procedures
• Good verbal (telephone) and written communication skills
• Ability to use sound judgement
• Ability to work under pressure and adjust to volatile work volume

Physical Demands/Work Environment: Individuals must be able to move about, stand and have manual dexterity. The work environment is generally well-lighted HVAC-controlled office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The First National Bank of Waterloo is an Equal Employment Opportunity employer.