Lead Supervisor I

About Coach Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As part of the Tapestry family, we are committed to being innovative and wholly inclusive. Lead Supervisor Role The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment. Responsibilities – Sales Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values Endorses, models and develops team to deliver Coach’s Selling and Service expectations Enforces sales strategies, initiatives and growth across all categories Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers Productivity Management: holds sales team accountable for personal sales Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives Builds credibility and trust with team, as well with customers – serving as a personal fashion advisor to deliver business results Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) Sensitive to customer and team needs and tailors approach by reading cues Solution‑oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate Develops both self and individual product knowledge skills and remains aware of current collections Understands the positive sales impact staffing has on the business and recruits accordingly Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth Welcomes feedback and adapts behaviors; create short and long‑term goals to achieve personal metrics and performance development Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) Responsibilities – Operations Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively Demonstrates strong business acumen Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor Maintains interior and exterior upkeep of the building with partnership from the corporate office Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions Ensures all daily tasks are completed without negatively impacting service of Coach standards Competencies Drive for Results : Can be counted on to exceed goals successfully; is consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings. Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways; inside and outside the organization; builds rapport; utilizes diplomacy and tact; can diffuse even high‑tension situations comfortably. Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks; grasps the essence and underlying structure of anything. Perseverance : Pursues everything with energy, drive and a need to finish; seldom gives up on anything before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide to act without having the total picture; doesn’t get upset when things are up in the air; can comfortably handle risk and uncertainty. Strategic Agility : Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in the team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Managerial Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary. Additional Requirements Experience : 1–3 years of previous retail experience (cashier, stock, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education : High school diploma or equivalent; college degree preferred. Technical : Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, Internet), utilize walkie‑talkie, understand and read price and product release sheets. Physical : Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; climb, bend, kneel; frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds. Schedule : Ability to work a flexible schedule, including nights, weekends, and holidays, especially during high retail traffic and sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day). Compensation and Benefits Base Pay Range : $17.00 TO $27.75 Hourly General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees can enroll in our 401(k) savings plan and take paid time off for wellness needs and vacations. Additional information about our benefits: Click Here – U.S Store Compensation & Benefits. General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation. Equal Opportunity Statement Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require a reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Nearest Major Market Miami Job Segment Brand Ambassador, Outside Sales, Marketing, Sales Contact Visit Coach at #J-18808-Ljbffr Tapestry, Inc.