Sr. Communications Dispatcher (Johns Hopkins Public Safety) - #Staff

Johns Hopkins Public Safety is seeking a Sr. Communications Dispatcher which supports the Communications Supervisor by providing guidance and direction during their shift to Communication Dispatchers. The Sr. Communications Dispatcher will provide on the job training and support to Communications Dispatchers to ensure emergency and non-emergency calls are handled appropriately and efficiently with great customer service skills. The Sr. Communications Dispatcher will support scheduling; leave approval and staffing issues.

The Sr. Communications Dispatcher will also receive emergency and non-emergency calls for service over telephone and other means. The Sr. Communications Dispatcher will employ appropriate call screening protocols to respond to callers and dispatch to appropriate public safety resources for multiple Johns Hopkins campuses. The Sr. Communications Dispatcher is responsible for interaction with other public safety dispatch centers -answering and/or transferring calls and incident information and maintaining communications with law enforcement personnel, fire and EMS agencies.

This position is "Required Attendance Onsite" per University Policy HR030. The position is required to report for all scheduled work/shifts regardless of the operating status of the University and/or during emergency situations. The position may also need to work weekends, nights, holidays or overtime as needed to ensure staffing of communications operation.

Specific Duties & Responsibilities

• Process incoming and outgoing emergency and non-emergency telephone calls and incoming radio calls, dispatching appropriate response within Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) policies and guidelines.

• Assists with training activities, logs, reports and data analysis.

• Contributes to team training efforts, including the development and evaluation of new personnel.

• Provides resources/backup to communications dispatchers during complex or difficult calls as needed.

• Ensure through on-the-job training, coaching and support that Communications Dispatchers performance is meeting all policy and procedure guidelines, as well as meeting exceptional customer service standards.

• Enters call information into the Computer-Aided Automated Dispatch System and monitors the response of Police, Fire and EMS units.

• Contact and direct Baltimore Police, Fire, and Paramedics as needed.

• Coordinate responses among Johns Hopkins Police and Public Safety, Facilities Management, Student Affairs, and Hopkins Emergency Rescue Unit personnel.

• Relay information from field officers requesting backup and support services, such as crime lab technicians, K-9 units, emergency medical services, rescue, and fire equipment.

• Obtain, input, and receive data related to police activities, such as criminal history, warrants, and vehicle registration.

• Provide general assistance and information to Johns Hopkins students, faculty, staff, and visitors. Providing appropriate instructions as needed until assistance arrives.

• Provide JH Communications Dispatch Supervisor with input regarding policies and procedures pertaining to the operation of the communications center.

• Maintain familiarity with the general geography of the communities served.

• Participate in available professional development for center staff.

• Communicate in a positive manner with JH Communications Dispatch Supervisor and other center staff.

• Report commendable performance or deficiencies or liability issues to Supervisor in a timely manner.

• Operate specialized communications networking equipment and computer terminals, accessing restricted law enforcement networks.

• Monitor Baltimore Police Department transmissions and activities, transmitting pertinent information to university police personnel.

• Monitor safety and security systems and video surveillance for events or activity requiring a JHPS/JHPD response, reporting malfunctions as appropriate and dispatching appropriate personnel to alarm sites.

• Perform administrative tasks necessary for the operation of the Communications Center.

• Create and maintain manual and computerized reports, logs, records, and data.

• Maintains work environment and equipment in a safe and clean condition at all times.

• Other duties as assigned.

Technical Qualifications & Specialized Certifications

• Must be able to pass an extensive Maryland State Police/F.B.I. background investigation to include fingerprints and complete health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.

• Currently has APCOs Communications Training Officer 6th Edition or able to obtain within first year of employment.

Minimum Qualifications

• High school diploma or graduation equivalent.

• Four (4) years of customer service experience or other related experience.

• Read and write the English language clearly and verbally communicate effectively in-person, over the telephone, and over the radio.

• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Two (2) years' experience in public safety communications including familiarity with communication technology and call-taking techniques.

• Bilingual.

Classified Title: Sr. Communications Dispatcher

Role/Level/Range: ATO 40/E/02/OE

Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.)

Employee group: Full Time

Schedule: Shift work 24 x 7 coverage

FLSA Status: Non-Exempt

Location : Homewood Campus

Department name: VP for Public Safety Office of

Personnel area: University Administration

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.