Service Advisor

Utility Trailer of Texas, Inc. is honesty and integrity. Our Mission is customer satisfaction through highest products and services. We are long term relationships that bring value to our partners. We aspire to a safe workplace and environment of growth and development for our employee family for today and future generations. Responsibilities Prospecting cold calling, canvassing, and leveraging your territory and network to gather leads. Develop new client accounts for the Company through cold calls, working potential customer lists, contacting companies who previously rejected proposals, etc. Negotiate pricing levels according to Company directions to encourage business dealings with the Company. Achieveannualsalesandgrossprofitforassignedaccounts. Assistinthecollectionofpast-dueaccountstoensuretheCompanyreceivespaymentsduefrom clients on a timely basis. Report market activity to management by monitoring and analyzing competitor’s price list and products.MakeproductrecommendationsforinclusionintheCompanyproductline.Proactively recommendadjustments to thecurrentproductlineandpricingtoremaincompetitiveinthelocal market. Initiatingandprocessingrequestsforrepairservices. Advisecustomersaboutnecessaryserviceforroutinemaintenance. Help identify a mechanical problem by questioning the customerordoingavisualinspection. Conferwithcustomers boutinspection results,recommend correctiveprocedures,and prepare work orderforneeded repairs. Preparearepairordershowingtime,cost,andlaborestimatesforservice. Writeabriefdescriptionoftheproblemontherepairordertohelpthemechaniclocatetheproblem. Explaintheworkperformedandthechargestothe customer. Mustbeabletomanagecustomercomplaintsina professionalmanner. Must be able to determine causesofoperating errors and decide what to do about it. Determinespecializedproductneedsandservicesbycollaboratingdirectlywithcustomers. Suggest add-on sales to increase average transactions. Keepcustomersapprisedofworkprogress. Keepcurrentonnewproductsandproductupdates. Perform other duties as assigned by management. Must follow all company safety policies and procedures and immediately report all accidents to a manager or supervisor. Job Responsibilities Possess effective communication skills in verbal, written and electronic to deal with customers, employees, vendors, and manufacturers. Ability to listen to customer needs and communicate with mechanics. Abilitytocreaterepairordersbasedonjobestimatedandcustomerneeds. Ability to sale service repairs to customers by providing complete estimate to customer. Schedulemechanicslaborbasedontimeallocatedandmaintainsjobperformanceoftechnician. Ability to meet project deadlines and maintain constant communication with customers, technician, and management. Maintain customer relations by following up with customers after work is complete. Collectpaymentonceworkiscompleteandfinalizerepairordersatendofcompletion. Knowledge of the software CDK Strong written/oral communication, problem solving, and decision-making skills are required. Basic computer skills including Microsoft Word, Excel, and Outlook required . Utility Trailer of Texas, Inc. is honesty and integrity. Our Mission is customer satisfaction through highest products and services. We are long term relationships that bring value to our partners. We aspire to a safe workplace and environment of growth and development for our employee family for today and future generations. Position: Service Advisor Responsibilities Prospecting cold calling, canvassing, and leveraging your territory and network to gather leads. Develop new client accounts for the Company through cold calls, working potential customer lists, contacting companies who previously rejected proposals, etc. Negotiate pricing levels according to Company directions to encourage business dealings with the Company. Achieveannualsalesandgrossprofitforassignedaccounts. Assistinthecollectionofpast-dueaccountstoensuretheCompanyreceivespaymentsduefrom clients on a timely basis. Report market activity to management by monitoring and analyzing competitor’s price list and products.MakeproductrecommendationsforinclusionintheCompanyproductline.Proactively recommendadjustments to thecurrentproductlineandpricingtoremaincompetitiveinthelocal market. Initiatingandprocessingrequestsforrepairservices. Advisecustomersaboutnecessaryserviceforroutinemaintenance. Help identify a mechanical problem by questioning the customerordoingavisualinspection. Conferwithcustomers boutinspection results,recommend correctiveprocedures,and prepare work orderforneeded repairs. Preparearepairordershowingtime,cost,andlaborestimatesforservice. Writeabriefdescriptionoftheproblemontherepairordertohelpthemechaniclocatetheproblem. Explaintheworkperformedandthechargestothe customer. Mustbeabletomanagecustomercomplaintsina professionalmanner. Must be able to determine causesofoperating errors and decide what to do about it. Determinespecializedproductneedsandservicesbycollaboratingdirectlywithcustomers. Suggest add-on sales to increase average transactions. Keepcustomersapprisedofworkprogress. Keepcurrentonnewproductsandproductupdates. Perform other duties as assigned by management. Must follow all company safety policies and procedures and immediately report all accidents to a manager or supervisor. Job Responsibilities: Possess effective communication skills in verbal, written and electronic to deal with customers, employees, vendors, and manufacturers. Ability to listen to customer needs and communicate with mechanics. Abilitytocreaterepairordersbasedonjobestimatedandcustomerneeds. Ability to sale service repairs to customers by providing complete estimate to customer. Schedulemechanicslaborbasedontimeallocatedandmaintainsjobperformanceoftechnician. Ability to meet project deadlines and maintain constant communication with customers, technician, and management. Maintain customer relations by following up with customers after work is complete. Collectpaymentonceworkiscompleteandfinalizerepairordersatendofcompletion. Knowledge of the software CDK Strong written/oral communication, problem solving, and decision-making skills are required. Basic computer skills including Microsoft Word, Excel, and Outlook required . Physical Demands: Due to the open environment of the shop, must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold. Ability to stand, walk, bend, twist, turn, climb stairs and on trailers Must be able to lift up to 50 pounds Benefits: Competitive compensation Benefits, including but not limited to dental, vision, and medical with employer contributions. 401(k) Plan with employer contributions Paid holidays and vacation And more Schedule: 8:30-5:30 Monday through Friday some Saturdays if we are behind. On Call for 24-hour road service 1 week a month currently #J-18808-Ljbffr