Computer Technician I

Computer Technician I

The Computer Technician I provides best in class technical support for campus technology systems across instructional labs, classrooms, administrative offices, and student service areas. This role supports the college's academic mission by ensuring reliable access to computers, printers, software, classroom technology, and network-connected devices. The technician responds to service requests via phone, ticket, email, or in person, performs equipment installations and maintenance, and assists with campus-wide technology deployments under the supervision of senior technical staff.

Minimum Education/Experience: (1) One year of experience maintaining Windows OS compatible computer hardware, peripherals and software. Valid driver's license (if required for multi-campus support).

Required Knowledge, Skills & Abilities: Knowledge of: Windows operating systems, Microsoft Office Suite, computer hardware components, Microsoft 365 applications. Ability to troubleshoot common desktop and software issues. Strong customer service and communication skills. Strong organizational and time-management skills. Ability to work independently on routine assignments. Ability to prioritize tasks during high-demand periods (semester start). Strong interpersonal skills when working with faculty in instructional environments. Understanding of the importance of uptime during instructional hours. Commitment to supporting student success through reliable technology services.

Physical Demands/Working Conditions: Medium work: This position requires the person to occasionally exert up to 50 pounds of force and frequently exert up to 20 pounds of force and/or up to 10 pounds of force constantly to grasp, lift, carry, push, pull, or otherwise move objects. This position requires the person to frequently move about the various OCCC campuses. This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, vendors, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations. This position requires the person to frequently remain in a standing and stationary position. This position requires the person to frequently operate a computer, other office machinery, and mobile devices to perform the essential functions of the position. This position requires the person to frequently operate equipment that involves repetitive motions of the wrists, hands, and/or fingers. This position requires the person to occasionally ascend/descend stairs, a ladder, scaffolding, ramps, poles, etc. to perform the essential functions of the position. This position requires the person to frequently position self to move, lift, push, pull, work on, or operate and/or inspect equipment. This position requires the person to use upper and lower body to exert force up to 50 pounds to grasp, push, pull or lift materials or equipment. This position requires the person to frequently position self to access materials that may be above head or at ground level. This position requires the person to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations. This position's essential functions are performed both indoors and outdoors. This position requires the person to occasionally perform essential functions in narrow aisles or passageways. Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. Work may be performed during normal office hours; work hours may be altered at the discretion of the Coordinator of Desktop Support; and occasional evenings and weekends may be required.

Preferred Qualifications: Experience supporting technology in higher education. Familiarity with: Active Directory, endpoint management tools (e.g., Intune, SCCM), imaging systems, helpdesk/ticketing platforms, basic AV classroom systems, CompTIA A+ certification or ability to obtain within one year. One (1) year of experience working MacintoshOSXand with installing, troubleshooting.

Required Training: Quarterly compliance training as assigned by institution

Work Hours: Scheduled anytime Monday Friday, 7 AM 6 PM (hours varied based upon the needs of the college to total a 40 hour work week) Works hours may be altered at the discretion of the Director of Technology Support Services. Occasional evenings and weekends is required.