Assistant Director of IT and Operations

OAKLAND HOUSING AUTHORITY

ASSISTANT DIRECTOR OF IT & OPERATIONS

SALARY: $6,630.37 - $7,689.20 / Biweekly

$172,389.62 - $199,919.20 / Annually

TO APPLY:

APPLICATION DEADLINE/TIME: Sunday, November 8th, 2026 at 8:59pm pst

DEFINITION

Under the general direction of the Director of Information Technology (IT) or their designee, this position provides oversight of the daily operations of the Information Technology Department, with a primary focus on computer services, client support, and departmental administrative functions. The role supports the Director of IT in developing, implementing, and interpreting policies and procedures related to Service Desk operations, network administration, systems administration, and the management of all software applications used across the agency. This position ensures the timely, effective, secure, and efficient delivery of IT services in alignment with organizational goals and operational requirements.

ESSENTIAL FUNCTIONS

• Manages the development, implementation, installation, and operation of the Authority’s computer systems by coordinating computer services and support using industry-standard IT Service Management principles; and

• Oversee daily IT operations, including data center management, server administration, storage, virtualization, cloud services, network equipment, and endpoint management; and

• Ensures the reliable operation, monitoring, and maintenance of the Authority’s network, including firewalls, switches, wireless systems, VPN, remote access, and network segmentation; and

• Manages enterprise backup, recovery, and archival processes, ensuring data protection procedures are reliable, tested, documented, and aligned with business needs and audit standards; and

• Directs the IT Service Desk/Helpdesk to ensure timely incident resolution, effective request fulfillment, and adherence to best practices in incident, problem, and change management processes; and

• Consults with the Director of IT to analyze technology needs, determine system requirements, and establish the scope and priorities of IT projects; and

• Recommends and develops plans for systems development, modernization, infrastructure upgrades, and enterprise operations; and

• Recommends, develops, and manages enterprise hardware and software budgets to ensure efficient purchasing practices, vendor coordination, and staff training related to new technologies; and

• Manages the development, implementation, installation, and operations of complex IT services or projects using industry-standard infrastructure and operations methodologies; and

• Works with IT leadership to ensure the accurate and effective management of all IT documents and records, software licenses, subscriptions, certifications, and technology asset inventories; and

• Assists in the planning and administration of the Department budget; and

• Supervises, mentors, and evaluates staff performing ServiceDesk/Helpdesk, system administration, networking, security operations, and other infrastructure support functions; and

• Performs the work of the Director of Information Technology in his/her absence.

MARGINAL FUNCTIONS

Performs other related work, as required.

MINIMUM QUALIFICATIONS

A bachelor’s degree, with a major in computer science or business administration;

AND

A minimum of four years’ experience managing complex IT networks and systems for a public housing agency;

OR

A minimum of eight years of information technology management experience in an upper management position at an affordable housing agency who utilizes industry standard affordable housing business systems.

Must possess a valid California Class C driver’s license and an insurable driving record at time of hire.

Must possess or be able to acquire within 6 months of hire a certification in ITIL Foundation level or higher for IT Service Management and/or its equivalent.

Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus.

Equivalent combinations of education, experience, and training will be considered.

KNOWLEDGE AND ABILITIES

KNOWLEDGE OF:

• Principles and practices of information systems planning and development, including enterprise architecture, lifecycle management, and strategic alignment of IT systems with organizational goals;

• Data center operations and infrastructure management using the Information Technology Infrastructure Library (ITIL) framework or equivalent IT service management methodologies;

• Financial systems and software support, including core accounting workflows, financial reporting tools, and system configuration;

• Database technologies, including Microsoft SQL Server, SQL scripting, query optimization, and data integrity practices;

• Enterprise administrative systems, including Human Resources, Procurement, Payroll, Project Management tools, and Help Desk/Service Desk management platforms;

• Public Housing Authority (PHA)–specific software systems, including applications for property management, compliance, inspections, finance, maintenance, and resident services;

• Data communications and network infrastructure, including VPN technologies, WAN/LAN architecture, firewalls, network switches, wireless systems, and network/server operating systems;

• Desktop, mobile, and cloud computing operating systems, including Microsoft Windows, Microsoft 365/Entra ID, virtualization platforms, and endpoint management tools;

• Budget preparation and administration, including cost estimation, forecasting, procurement practices, and contract/vendor management;

• Principles of supervision, training, and staff development, including performance management, mentoring, and workload distribution;

ABILITY TO:

• Plan, organize, and manage daily operations of IT infrastructure, networking, cybersecurity, service desk, and enterprise systems;

• Interpret and apply ITIL practices, industry standards, regulatory requirements, and agency policies;

• Diagnose system performance issues and implement corrective measures that improve reliability, security, and efficiency;

• Develop and maintain disaster recovery, backup strategies, and business continuity plans;

• Lead, supervise, motivate, and evaluate a diverse technical team while fostering accountability and professional growth;

• Prioritize work in a fast-paced environment with competing deadlines and operational demands;

• Make sound, data-driven decisions and recommendations related to systems, policies, budgets, and technology investments;

• Ensure compliance with security policies, audit requirements, and relevant federal, state, and local regulations;

• Represent the IT department effectively in meetings, committees, cross-departmental initiatives, and executive-level discussions;

• Maintain confidentiality and safeguard sensitive data and systems in accordance with organizational and legal standards.

To APPLY:
Oakland Housing Authority has engaged an executive recruitment agency to conduct the search for our next AD of IT & Operations. The agency will manage all aspects of the recruitment and selection process. To apply for this opportunity, please complete an application at View email address on aiapply.co. The application deadline is Sunday, November 8 th , 2026.