Front office Patient Coordinator

Job Description

Job Description

Front Office Patient Coordinator

Castro Valley Advantage Dental | Castro Valley, CA

Pay: $23–$32 per hour, based on experience and qualifications
Position: Full-time, in person
Schedule: Monday–Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–3:30 p.m.

Help patients feel welcome and get the care they need.

At Castro Valley Advantage Dental, excellent patient care starts with the first phone call and continues through every visit. We’re looking for a warm, organized, proactive Front Office Patient Coordinator who loves serving people and takes pride in creating an excellent patient experience.

You’ll greet patients, handle inbound calls, schedule appointments, monitor confirmations, and take ownership of keeping our hygiene schedule full and running smoothly. This is an active role for someone who enjoys building relationships, solving problems, and following through.

What you’ll do

• Welcome patients and help them feel comfortable, recognized, and cared for.

• Handle inbound calls with warmth, confidence, and professionalism.

• Schedule appointments accurately using our office systems.

• Monitor confirmations and follow up on unconfirmed appointments.

• Fill hygiene openings by contacting patients on our short-notice list, due for hygiene care, or needing to reschedule.

• Follow up on cancellations and missed appointments to help patients get back on track.

• Maintain accurate patient information and document conversations and follow-up needs in Open Dental.

• Coordinate patient handoffs so patients understand their next steps.

• Identify scheduling concerns early, take initiative, and help improve our systems.

Who you’ll work with

You’ll report to the Front Office Lead and work closely with our front office team, treatment coordinator, hygienists, and doctors. Together, you’ll coordinate appointments, communicate patient needs, and keep the day running smoothly.

Our culture

We value humility, integrity, ownership, hard work, and teachability. We’re committed to continual growth and helping patients receive the care they need.

We believe systems create freedom: clear processes help us work efficiently, support each other, and give patients a consistent experience. We’re looking for someone who welcomes feedback, follows our systems, and contributes ideas as they learn.

You’ll receive training, clear expectations, and support. In return, we expect you to take responsibility for your work and follow through on commitments.

Qualifications

Required:

• Previous experience in a customer-facing role, such as customer service, hospitality, reception, or patient service.

• Strong customer service skills and a love of serving people.

• Clear, friendly communication and comfort speaking with patients on the phone.

• Strong organization and attention to detail.

• Comfort using computers and learning software.

• Ability to manage competing priorities while remaining calm and welcoming.

• Dependability, initiative, and follow-through.

• Willingness to learn, receive feedback, and consistently follow established systems.

Preferred:

• One or more years of dental front office or patient scheduling experience.

• Familiarity with Open Dental.

• Experience with hygiene recall, appointment confirmations, and filling cancellations.

• Familiarity with dental terminology.

Dental experience is preferred but not required. We’re willing to teach dental-specific skills to someone with a strong customer service foundation and the right attitude.

Benefits and growth

• Health insurance.

• Paid time off and paid holidays.

• Dental benefits.

• 401(k) retirement plan.

• Professional development and training opportunities.

• Opportunities for advancement as our practice grows.

How to apply

Apply through this posting with your résumé, desired hourly pay, and a brief introduction explaining why this role interests you.

We look forward to learning more about you!