Night Manager

JOB SUMMARY

The Hotel Night Manager oversees the nightly operations of the hotel, ensuring the safety, security, and comfort of guests. This role includes managing the front desk team, handling guest complaints, coordinating with other departments, and ensuring that all operational tasks are completed. The Night Manager ensures the smooth running of the hotel, managing financial transactions, and providing exceptional guest service during the night shift.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Guest Services:

• Greet and assist guests during check-in and check-out procedures.
• Resolve guest complaints and issues efficiently and courteously.
• Ensure all special guest requests are met, and provide personalized service as needed.

Supervision & Leadership:

• Supervise front desk personnel and night shift staff, ensuring excellent performance and adherence to hotel policies.
• Provide guidance and training for night shift employees to maintain a high level of guest service.
• Handle disciplinary issues if necessary and report any staff concerns to the Hotel Director

Security & Safety:

• Ensure the security and safety of all hotel guests and staff members during the night shift.
• Monitor and respond to any security incidents, emergency situations, or accidents that may arise in conjunction with the security department.

Administrative Tasks:

• Oversee nightly audit procedures, including reconciling guest accounts, processing payments, and preparing reports for management.
• Complete daily revenue reports, cash reconciliation, and other financial duties.
• Ensure proper documentation of night shift activities, guest issues, and incidents.

Communication:

• Maintain effective communication with the Hotel Manager, housekeeping, maintenance, and other departments to address any issues or requests.
• Report any problems or operational concerns that need attention during the day shift.

Operations Management:

• Monitor and ensure smooth operations of the hotel during non-peak hours.
• Coordinate with maintenance and housekeeping teams to address any immediate issues or repairs.

Guest Satisfaction:

• Maintain high levels of guest satisfaction by responding promptly to inquiries and resolving issues.
• Ensure the cleanliness and readiness of hotel rooms and facilities.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Education: High school diploma or equivalent; a degree in Hospitality Management or related field preferred.
• Experience: Previous experience in hotel management, front desk operations, or customer service roles.
• Skills:
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Problem-solving and conflict resolution abilities.
  • Proficient in hotel management software LMS and Microsoft Office Suite.
  • Knowledge of hotel operations, security protocols, and guest services.
• Physical Requirements: Ability to work long hours, including overnight shifts, and handle the physical demands of the job (standing, walking, lifting).

Working Conditions:

• Night shift schedule, typically from late evening to early morning.
• Ability to work weekends, holidays, and on-call hours as needed.
• Fast-paced environment with the ability to multitask and manage stressful situations.

This role is essential for ensuring that the hotel operates effectively and efficiently during the night, with an emphasis on guest experience and safety.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Must be able to lift and carry up to 75 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working.
• Manual dexterity and coordination to operate office equipment, including telephones and computers.
• Ability to operate in mentally and physically stressful situations.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Saracen Safety
• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."

Here's a breakdown of what this means:

1. Compliance with Standards : Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
2. Adherence to Rules and Regulations : Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
3. Personal Conduct : The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

SAFETY SENSITIVE POSITION

This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements.

Adhere to and promote the following:

READY STANDARDS

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can!

The Saracen Casino Resort is an equal opportunity employer.